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Customer Ratings & Reviews

Model:
MT9D2LL/A
SKU:
6009875
Your price for this item is $1,259.99
with activation today

Customer reviews

Rating 4.8 out of 5 stars with 3934 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 184 Showing 3,661-3,680 of 3,934 reviews
  • Rated 4 out of 5 stars

    Daughter loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my daughter's birthday. I'm not an Apple person, but she is. She loves the phone. No issues reported to me so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great camera,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i upgraded from i phone 7 and used iCloud to download. it gave me the old icons and it doesn't look like a new phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone should have waited for the 12pro Max. Like the gold color the best on this phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Slight upgrade over the Iphone X. Screen is nice, bright and clear.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Some issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the portrait mode a lot. Facial recognition doesn’t always work and I would like it to show my battery percentage

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave to girlfriend for birthday she likes it was a pain to set up with cloud took a while to set up. Almost all day

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone XS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice display and speed. Some issues with calls and Bluetooth connecting in the car.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the facial recognition not my fave. a tedious chore

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    All good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are helpful but I would say that they should not open to unlock iPhones. They may able to send unlock iPhones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for cellphone upgrade saw that there was added incentive to purchase at Best Buy and turned out great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    space gray

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the color. I wanted the silver but it was on back order I am glad I went with this one. I do like it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gold Standard !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typical Apple iPhone - reliable and useful and the gold adds to the allure

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    SOS/DD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an iPhone user for almost a decade; I have to say I’m disappointed in Apple’s “innovations”. I got this phone as an “upgrade” to my prior iPhone 7, which has honestly been the most reliable phone I’ve ever had. At this point I’m wondering why I got this new phone, and the only reason I haven’t returned it is the ridiculous restocking fee. The new features of this device compared with prior versions are gimmicks and toys at best. And they aren’t even very interesting toys. The Face ID thing is silly. It takes longer to unlock than my 7 did to just use the fingerprint reader. For typical adult use (read not screwing around playing games) if it is any faster than the 7, it’s negligible at best. In other words, if you have a recent model iPhone and don’t have issues with it, save yourself some money and stick to what you have. You aren’t missing anything important.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Worthy upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big step-up from my iPhone 6 in terms of speed and screen size! I’m not blown away with the OLED screen, honestly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Talk, text , internet , Easy to navigate It’s a phone it does phone things lol Emoji fun is some fun stuff

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new IPhone X’s. One thing I don’t like is the camera looks very close to your face when a photo is take

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bigger screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best screen for an iphone that I have seen make sured to buy 256k minimum

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Same as the others lol

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my 70 year old grandma. She is a precious iPhone user and loves this one too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cool phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it, lots of new features. Heavier/bigger than the previous models. Something to get used to overall.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    New phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to a iPhoneX from a 6s very disappointed there is no home button.

    No, I would not recommend this to a friend