Customer Ratings & Reviews

It took a little to get used to not having a home button and I am not a fan of not having the head phone jack and having to purchase it separately. I would be happier if the phone came with the accessory. The camera is way better, Siri works so much more wonderfully and definition of the screen is incredible.

Upgraded from a X for the battery life and the camera. Well worth it. Very fast phone. There’s a reason why Apple sells so many of them. Great phone.

I upgraded from an iPhone 6 to the XS and it was incredible. Though there are no major changes in IOS for the average user, the speed and reliability of the XS has been stellar thus far. Using the FaceID took a little bit of getting used to, but once the habit of looking for the home button was broken, it became very convenient to open the phone with this new feature. The speed of the processor is incredible (again, it could be that I was so used to the overloaded iPhone 6). Best Buy staff were very helpful and I would purchase from their team again.

Was hesitant to spend the money but have been very happy with the speed of the phone, the camera quality and not having a home button...plus more!

This is my first IPhone. It is nothing short of amazing, especially when comparing it to all of the android phones I’ve had. I am a bit of a tech guy and take time to research how something works prior to evaluating it. I can say that the camera on this phone is truly exceptional in good lighting. I took sample photos with a semi professional DSLR and compared the photos to the iphones. I then sampled people to see which photo they thought was from a phone. Every person got it wrong and thought the phone pictures were from my DSLR. Keep in mind that there are limitations and when blowing up a photo to poster size it’ll be clear which is from a semi pro camera. Let’s be honest though, the majority of photos will never leave the phone or will be used for social media in which case you cannot tell the difference. In low light the phone still takes really great photos but its still limited by the small sensor and won’t compete with a larger camera sensor. Video recorded with the phone is 4K and when using 30fps it also records hdr. It’s amazing how well the video is able to resolve detail in the shadows and highlights without losing detail. The video is also well stabilized with little to no shake when walking. The performance of the phone when in use is super smooth. There are no delays when switching apps and everything opens quickly. I’ve had 20 apps open at once and it never slowed down. There’s no waiting when opening an app or trying to use the camera either which is great. No missed shots. The battery lasts all day with normal use. I will end the day with about 15 percent battery left and I use my phone a lot. Like all day. Wireless charging works perfectly with my Samsung wireless charger. The phone has some nice weight to it that makes it feel really high quality. It is slippery though so a case might be needed. Face I.D. works quickly and often my phone is unlocked before I look at the screen. It does need to be aimed almost directly in front of you to work though. It does work in all lighting conditions. The phone is super stable with none of the buggy and laggy operation I had with Android. I’ll be sticking with apple for quite a while. I know this phone is expensive but find it to be very worth it.

Love the new features of the Face ID, no home button, and screen size. Downsized from a 7 plus and find the size very comfortable.

My daughter traded in* her iPhone 8 for the iPhone XS mainly for the better camera features including portrait mode. (Technically, she had to mail her i8 to a specific address but it was effectively a trade-in.) First, our family is not into the love-hate nonsense between users of Samsung and users of Apple. Our family has stuck with Apple products because we have had success with them--always. We own some Samsung products and my son-in-law has a Samsung phone. They are also good products. Second, we were surprised by the amount we still had to pay to get the i8 payments off our bill. Given the short amount of time, we expected the payoff was going to be more with the trade-in. Now since having the iPhone XS, my daughter likes size and feel of it over the i8. She also likes the display a bit more as well. All in all, the i8 had all the features she needs as a dentist but she is an avid user of the camera and she was disappointed from Day One the i8 did not have portrait mode. (The larger sized i8 does have it and maybe this is where she made the wrong assumption.) Despite this mistake being a costly one, she is very happy with all of the feature differences the iXS has over the i8. As a point of reference, our family rarely makes this kind of move. I went from an i4 to an i7. My wife--who like my daughter uses her iPhone professionally--went from an i6 to an i8. I'm not a fan of the rising prices of phones or paying these things off in installments, but these products are top notch and the iXS is no exception.

Upgraded from the iPhone 7. Huge improvement on performance and the camera takes excellent photos. Battery life is improved as well.

Has speed, looks great, new retina screen amazing and comes with 64 MB storage on base model. Spend more to get the best!

Bought this phone for my wife as I went with the max. Performs better than previous models and the notch thing is barely a concern anymore. Camera works great and battery lasts all day with moderate use.

Screen is much clearer and larger than previous 8. The pictures are much better quality. Face ID is very convenient.

Upgraded 6s and not disappointed! Soooo much faster, soooo much prettier! Camera is worth the upgrade alone.

Camera is great. Battery holds charge great. Had to get used to accessing home and everything else via swiping. The power off button doesn’t always work. Not sure yet if the phone has bad switch. I feel it is still overpriced but my iPhone 6s was dying.

My XS i-phone has lots of memory, face recognition, full size screen within the same overall size of the 6S, and can operate under water. The transfer of data, mail, apps from my previous phone happened while I waited and was flawless. A glass protection layer was also installed. The technician who worked on the phone was knowledgeable, courteous and efficient. Left with a new phone within 45 minutes.

I am an iPhone user, so when my 6 started to die and I had let my AppleCare lapse, I bought a new XS. I am still getting used to it and am having to re-enter some app info as you always do, but I like it just fine. That's why I gave it 4 stars - I am more than averagely pleased with it (as I should be for the price) but it does not set the world on fire. I would have been ALMOST as happy with getting my 6 replaced, although this one is definitely faster and has a nicer camera, etc. I am pretty sure I like iPhone better than an Android, so i stayed with iPhone for now. I always appreciate the great, unbiased advice and top notch service I get at BestBuy in purchasing the right model and making the transition. That is a key point of value for me because it makes the transition much easier, so I try to patronize their brick-and-mortar stores.

Great phone. Fast. Amazing screen. Great battery life. Took me a minute to stop looking for the home button.

My wife recently upgraded her iPhone 6 to the iPhone XS as her old phone wouldn't keep its charge. The size of iPhone XS is about the same size as her old phone. The screen is gorgeous and the colors really pop. The pictures she has taken have turned out great and she is really enjoying her new phone. She was worried about the Face ID and not having have a Home button but she's used to it now. Phone runs very fast and battery life is very good for her.

Always been a fan of Apple products. Excellent quality but kinda pricey. Just got this iPhone XS for my daughter coz her old 7plus stopped working. She’s so impressed with its features and finds the camera amazing. She loves taking pictures and videos so I gave her the 256gb to enjoy it more. Thanks Apple for this Awesome iPhone! And thank you Best Buy for making this purchase an easy one.

Facial recognition is fantastic and the processing speeds are very fast. Excellent screen and camera.

My faveorite iPhone! I love the bigger screen! It is so clear! Holds charge and takes awesome pictures