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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 2,213 reviews
  • Rated 5 out of 5 stars

    Love the iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone . Took it for my brother he loved it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good..............................................

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone XS

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone great price! Excellent customer service. Always buy phones at Best Buy as apposed to the Verizon store.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from the 6 to the Xs, if I had a newer phone I may have waited for next years reveal though

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The phone is as good as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is worth the price as long as one is prepared and wants an upgrade from existing phone. It's options and range are as advertised.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Somehow I keep my phone keeps calling people from the Lock Screen? Other than that it is excellent

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice screen clarity and I always like the studiness of the iPhones compared to the Samsung. A bit pricey but haven’t upgraded since 6S.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bigger is Better ?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech wise it’s great.. Beautiful picture.. fast etc. But.. It’s big.. Not as easy to slip into your pocket as the V was. Just sayin.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So good someone stole it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the phone! So did the pick pocketer. Doesn’t matter! Got it replaced. Hope they like it as much as I did!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. Had some problems with it freezing and the face recogniztion not working, but redoing the recognization seems to work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets very hot Not sure camera is as good as Samsung But it’s an iPhone and I’m so use to them. It was an upgrade from my 6 s.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still an I phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave 4 stars instead of five because I could use the font larger. I am at the largest and I need reading glasses to read some.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted to give mom a phone. Adding it to our account this was better than a pre paid one

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Technology of the iPhone X is great....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ....Technology of the iPhone X is great, but the face recognition feature takes a lot of getting used to! I am wasting so much time shoving the phone in my face to turn it back on. It shuts off in between so every single email and text I get, I have to shove the phone in my face to get it to turn back on again. It's hard getting used to!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone, iPhone Xs Gold, about two weeks ago and it's been good to me so far. I looove the camera's clearness so much.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Phone for the average person

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works good but still has flaws. I would recommend go from Iphone 10 to 11. I should have done that.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    xs iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love how slim the phone is but the battery I am struggling with keeping a charge all day!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still working!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing enough, this phone is still working! Last phone didn’t even last a year without having issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great upgrade with minor flaws

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No significant issues, and likely not the fault of the device itself, but not all contacts transferred over to the new phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great overall phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I have been using the phone for only a couple weeks, I have been very pleased with the overall performance.

    I would recommend this to a friend