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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 2,213 reviews
  • Rated 4 out of 5 stars

    Good Phone still learning!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great so far. Still learning about phone. Different than more older phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This was a replacement purchase- good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an identical phone that stopped working. Good phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Device is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the device and ordering it was easy. I received it well before the anticipated delivery date even during COVId times. The only downfall is the contact I call the most is now getting many scam calls each day from Apple because I bought the phone throughout Best Buy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not an I-phone fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife uses this phone and this phone is a data hog. Her previous phone (I8) was much better. Was consuming 4 gb a month and in the 1st 14 days ballooned up to 11 gb. Had to turn practically everything off on the phone to curb the consumption. All other aspects of the phone and it's operation are acceptable

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    great camera compared to my old phone 6s.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great camera compared to my old phone 6s. but not so great compared to iphone X.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cool phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool phone. But not much different from iPhone X which is an issue with Apple.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone xs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone, but what was better was the employee who helped out with the sale

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter loves the phone. Didn't take her long to figure out how to use it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not Different

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really not all that different from my X. But it’s still a good phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an excellent phone, but I found the camera to be a bit underwhelming.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone XS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Iphone Xs was good deal i got from best buy through my Best Buy card.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great iPhone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this phone since March and haven’t had any problems with it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not much different from X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xs didn't improve so much from the last gen, the notcgh is so ugly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great phone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    greatphone but if youre getting the xs, might as well get the max.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved our new phone. I really does live up to the reputation of iPhone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, it’s just difficult to use compared to Android phone imo

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    IPHONE MAX

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is in love with his new iphone max. He loves the camera most.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is good as anything but a phone. The attena has to be weak as I now find myself having to move to different parts of my house to make calls and have them come through clearly and now have people ask if the call dropped.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone xs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was time for a upgrade do wife and I both got one so far I love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice view screen. Works well. No issues so far. It’s been a month.

    I would recommend this to a friend