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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 2,213 reviews
  • Rated 3 out of 5 stars

    Too heavy for my liking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switching from iPhone 6S, this Xs is too bulky and heavy for my liking. I understand I need to get used to the technical changes like not having the home button. I am regretting that I switched over.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t get wet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone died after it got a little wet. Don’t believe the advertising that it is water resistant. It was an awesome phone before it got wet!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great phone, but lasted only a year

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for 15 months and the logic board failed suddenly and it required replacement. Likely just bad luck, but wish I bought the warranty.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    nice phone overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone overall. Seems slower than my 7. Hate the facial recognition. Like the finger print so I didn't have to always pick up and look at the phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Battery won’t last how they say

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m disappointed on the life of the battery,a won’t last how they announced

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Expensive but not much different than last phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from iPhone 6S to the X. Not impressed. Still some of the same issues. Overpriced.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nothing out of the ordinary

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Regular features as in 6 or 7. I prefer samsung s10 or 10+ over this device. The price parity for the tech is negative.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone XS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SIM card was broke when it arrived Phone was locked when taken to local carrier to activate.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too small

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was too small for my hands. Felt like I was going to drop it every time I picked it up.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    My 6 had longer battery lif

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iPhone 6 held battery longer and the volume was higher. Otherwise I Xs great

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Issues with calls not recieved

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having issues with calls not ringing through. Tech support not help.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually miss my iPhone 8. I wouldn’t recommend upgrading it’s not all that it’s cracked up to be.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is ok and over priced by Apple. The battery life is awful.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is okay wish I would of known the new iPhone was coming out 2 weeks after I bought this one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not truly unlocked phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is not a truly unlocked phone. if you activate it in the us, there is no way you can use it overseas.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Phone is hanging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product I recieved was an open box. Someone has turned it over. Some times my phone is hanging.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Why pay for a new phone?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why pay for a new phone? I bought this phone for my daughter because her phone was starting to have problems. Within three days it started to shut itself off at unexpected times. When we took it to Geek Squad for service we were told it could not be repaired and were given a refurbished phone. So, I paid for a brand new phone and within three days we’re stuck with a refurbished phone without any refund. I wouldn’t waste my money on this new phone again.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I phones are overpriced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hated to pay this for a phone but it was a Christmas present. iPhones are way over priced.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like everytime apple comes out with a new phone the older one slows down working

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Typical Apple product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what you dont care about; does not do what you want it to be able to do

    No, I would not recommend this to a friend