48-Hour Flash SaleEnds Tuesday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $1,259.99
with activation today

Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 2,213 reviews
  • Rated 3 out of 5 stars

    Really heavy if you are used to the aluminum vs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much heavier then the iPhone 6s, 7 and 8. Not liking the all glass back as well.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Phone size-Too big

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone but Apple products has become very expensive specially IPhones..

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    iPhone Excess

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is nothing wrong with the phone but there was nothing wrong with my prior phone either. This phone adds little to nothing to new phones. I miss the home button.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phone Size-Too big

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the Phone but Apple products has become very expensive specially IPhones.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Did not like it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to return my phone within the 15 day limit I didn’t like the phone because I had to charge it every 24 hours my old phone was it like that they wouldn’t return it because of a scratch on it you know and I know you can fix that easily $980 the phone wasn’t worth it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The phone is good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone work very good but in the first fallen craked the cristal

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not fond of apple products. Ask to much money for their products

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    To expensive

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To expensive for same thing I phone need to get something new

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Phone, okay customer.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new purchase. And the many options i had to finance.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Simply awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son could not be happier with his new iPhone X.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its okay!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much of difference if you had Iphone X earlier.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Phone died less than a week for no reason

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone I purchased outright iPhone xs on a Saturday randomly turned off while fully charged the Saturday morning after it was purchased. It would not turn back on and I brought it back and Geek Squad couldn't even get it back on to recover information. Just a lemon. I got a replacement phone but nothing for the inconvenience of being without a phone when I was on call for work and having to return to Best Buy at the mall on a Saturday to get a new phone. Phone had no damage, just a lemon.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Love the features

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the features, the camera quality is very good. The clarity of the sound and home page makes it easy to read.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t bother. Waste of money. More frustrating to use than the last version. No real new features.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    1999 all over again

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this device earlier in the summer and have had endless frustration with dropped calls and lack of internet connectivity on Verizon's network. Even on wifi with VoLTE enable the phone drops calls! I replaced an iPhone 6 and this was a big step backward.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Charge the tax twice and still not resolved.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy matched the price after my purchase which is good service. however, they did not cancel the tax charge for the first purchase. Since i paid with apple card, Bestbuy keeps transferring the call to apple, and still not resolved. It has been almost one month.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not so smart

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so smart phone, has lines that run down at times when I’m on phone. If I’m on social media it slow to load. Doesn’t have usb input. Screen gets dark by itself and have to keep adjusting several times every day. Not worth the so expensive price

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Love it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can not believe that it is so easy to use, and like the new screen

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    My iPhone isn’t unblock

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an UNBLOCK iPhone and now I can’t use it in my country because is blocked by T- mobile.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great phone but needs more storage

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone but needs more storage. I ended up bringing it back and upgrading to the 256.

    No, I would not recommend this to a friend