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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 2,213 reviews
  • Rated 2 out of 5 stars

    Expected so much more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same phone new name. Really thought this would be a big improvement over the x...not so much

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nice design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a big fan of the notch, but the overall design is acceptable

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nice camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is ok I like my old Samsung phone better. Easier to use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stay Away!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HORRIBLE SERVICE!!!! I have had numerous items from best buy either lost in transit ,misdelivered or just plain out canceled after waiting weeks!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    What

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look at my account my phone are paid in full. I made sure ask sale person make sure it is unlock box. Come to fine out today it is lock? Up set

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IPhone freezes at least twice in a week. Cannot make a call, or switch off or reboot, nothing!! I think we i phone should stop selling this phone. I cannot even return this device to bestbuy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dead after a year!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was taken care of, no scratches, not even dropped but after a year, when it was charging, it suddenly turned off and never turns on again!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry I am just not an Apple fan. However it seems to work for my family Personality I think the screen is too small

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    IPHONE XS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HAD THIS PHONE 4 DAYS AND THE CAMERA FELL OFF. BASICALLY THIS WAS A WASTE OF $1,300. AND GETTING THRU TO A HUMAN IS IMPOSSIBLE.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wasn’t unlocked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are going to buy an unlocked phone make sure you call apple at the moment of the purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I CAN NOT USE WITH BOOST MOBILE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I BOUGHT THREE SIM CARDS AND THE IPHONE DOESNT WORK YET I WILL RETURN THE PHONE

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No difference between the xs and the x

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple are truely ripping us off... No difference whatsoever between the x and xs

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Locks you out must keep password

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor security, for your use, resets itself at night

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was honestly one of my favorite iPhones I have ever had. The Best Buy team made it super easy to set up and did so in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XS is the DOUGH!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best phones I have ever had! Now looking toward iPhone 16 Pro MAX!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth Upgrading

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The XS is a huge improvement over the X! Better processing, memory, new features! Worth the upgrade

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Phone! It is by the far the best IPhone to date! Fantastic Quality Picture! Got the 256 gb to have the extra space for pictures and videos of family get togethers! Pick this one up today!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best option

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone. Display is good and camera quality is excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, would recommend to anyone. I love the speed and slick design.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it! Easy to use.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is easy to use. I like the face recognition software.

    I would recommend this to a friend