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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 2,213 reviews
  • Rated 4 out of 5 stars

    Great Update

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my my sister this phone and she is really enjoying it. The larger screen surface makes it look luxurious. Also great screen quality!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The last iPhone I had was the 7+ and it was great. I loved it. Went back to android and regretted it for 2 years. But this phone makes up for it. It is A LOT better than I thought it would be. Definitely would buy again. My fiancé loved it so much she decided to upgrade as soon as she can.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Apple iPhones finest!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say??? It’s Apples top iPhone on the market today. Fast processor, plenty of storage. Great quality. Well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yaaass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wel I was rolling around with 7s so there’s that... but this phone looks and feels great. I had to adjust to no home button and other changes, and it’s a quick google search if you need help. The camera is awesome. The Animoji’s make me smile. I love all things apple so there ya go!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XS. Is superb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying the phone I thought not having to home button would be a problem. But I soon found out it makes things so much easier and faster The phone has a terrific fluid flow to it. I only have to say if your going from a 7 or lower like I did you’ll be amazed at the speed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase I’ve made this year

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this phone! Does everything I need with quick response! Makes my life so much easier. Very user friendly, not complicated to figure out, and has high security, in case someone that is not supposed to have it got ahold of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Note 8. Had software issues and had it replaced 3 times. Decided it was time for a switch. So I went with the xs and love it. Have had it for about 3 weeks now. A smaller phone by far. Has great battery life. I get at least 18hrs and still have 10-15% left when I Go to charge it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had the 6S and was in need of an upgrade. Really liking this phone so far. The updated tech makes for a quick and smooth experience running and switching between apps. I’m also liking the FaceID. Would recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Versatile Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in between the iPhone X, XR, and XS. I eventually decided to go with the XS due to its many functions especially with photos. The XR is great too, but I like phones to be a little smaller to carry. Best Buy had a great deal at the time of my purchase and I went with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone Xs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this has been my favorite iPhone. The camera is fantastic, especially using the portrait mode. One of the included items is an electronic measurement and it is so easy to use and helpful when I need to do some calculations and such for work. Pretty accurate. Love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an absolutely beautiful phone. You hate to put a cover on it...alas with all that glass, you're taking a huge gamble if you don't. Had the phone shipped to my house and my wife set it up, activated it and transferred all of her info, data and apps, very easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone, not worth upgrading to from X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can tell 0 difference between this phone and my iPhone X. If you’re not sick of your service provider like I was, and are considering upgrading.. you might as well be wait, or get a Samsung or pixel. Other than that, it’s a great phone, great cam, great screen

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Iphone so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure it it's worth the $$$ or not so far, but it's at least faster and camera is much better than previous one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the new iPhone XS. If you get this phone, I would strongly recommend getting the maximum amount of memory (because you can't add memory to the phone later). You don't want to hassel with running out of memory when your video recording or taking pictures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A little more horsepower

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the iphone x. The xs is a little faster, just enough to notice on everyday stuff. Other than that it's the same phone since I'm not much into photography, games or AR stuff. I suspect gamers etc. will see a bigger jump in performance with the new neural engine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I was on the fence, but not anymore!! Get one!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was on the fence about the new cost of the iPhone XS. But decided to gift it a shot. Well, I’ve had it a week and I will say, I’m loving it! Compared to my iPhone 7Plus, it’s quicker, clearer, more user friendly! Not having a home button is a little weird, but I’m getting used to the new features. For people not quite phone savvy, take an online class on using it. There are so many features that figuring it out on your own will be difficult. Get some help, you’ll be glad you did. Seniors who are looking to get this, well, there is a lot to learn, don’t be discouraged. It takes time, but you will love how easy this is to use. Fun for all ages and really great photo features! Enjoy everyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definite improvement on past phone models.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy the ease of use. Not having the home button was a concern for me but I absolutely am glad it’s gone now and also glad the headphone jack is gone. The audio on this model is SO much better than the 7/8. Really love the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a very sophisticated device.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an upgrade from iPhone 6s which provides numerous enhancements. For example, face recognition and additional apps and handy connection to share data with other Apple devices. I'm still learning how to master all the tools it provides!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I been an Apple phone user since the 5 series. I went with google pixel 3 phone, good phone but I hate Android OS..so I went back to Iphone I find it easy to use I am older person I just need an easy reliable phone, Apple XS phone great OLED screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoy the upgrades.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First iPhone upgrade in a while. Really like the Retina display. Enjoying the camera, Face ID and Siri shortcuts being able to quickly open some of my favorite apps! More to learn which is exciting to explore the possibilities this phone can provide!

    I would recommend this to a friend