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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 2,213 reviews
  • Rated 5 out of 5 stars

    Great phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched back to iPhone after several Galaxy phones. I like the ease of use with the iPhone. I had compatibility problems with the Galaxy phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done It Again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While an in depth review of the IPhone XS is not thoroughly possible in a written form on a retailers website, I can give a overall thoughts review. I came from the iPhone 7 Plus so it was nice and expected to see an improved system speed. It did take some getting used to when switching to no home button but the transition was minimal and I do enjoy it better. The full stretch screen is great and the high quality display is awesome for YouTube and Netflix. Overall a great phone so far but it is Apple we’re talking about here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone with super features.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has a newer processor and the latest level of level 12 iOS. Limited battery capacity can be boosted with an iPhone battery case.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Upgraded from iPhone 6 Plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the phone is very good. Quite the leap from iPhone 6 Plus that I used for over 3 years. Faster processing for apps, better camera and ease of use are great. Reason for the 4 star rating is due to rapid decline in battery life compared to my older iPhone. Even though I have followed every recommendation such as turning off background refresh and every other trick I found on Apple websites. Find that it “burns” through battery life a lot quicker for same amount of useage as the iPhone 6 Plus. Not so sure the upgrade was needed and feel I could have got by another year on that iPhone 6 Plus. If you really need an upgrade and have the money the phone is a great upgrade. May want to consider upgrade to the XS Max for better battery life.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came from the 6a plus. This screen is big but the phone is smaller in size. I love it!!! Didn’t want the bulky size and this fits perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone my 3rd I phone and for sure the nicest one apple stepped up there game on this one a little pricey but you get what u pay for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera on the new iPhone xs is awesome. Phone is very pricey but I was looking for a good camera without having to carry a separate camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid as expected!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The usual smoothness that's expected from Apple. Moving from an Adroid device back to iOS is always easy and the ecosystem is hard to go without.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the new iPhone XS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an iPhone 6S Plus to the new iPhone XS. The screen is a little smaller but the quality of the sound and picture are much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade from IPHONE 6sPlus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been a pretty smooth purchase, a great comfortable phone. Great sound and Picture, and cool portrait photo options. Better than our camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always, Apple produces a great product. Easy to use. Appreciate the long battery life. The one downside, as always, is the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. Especially the face recognition!!!! I love that I can use the face recognition, even on apps like the banking!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new IPhone XS.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple always adds great features with every IPhone. The facial recognition makes unlocking my phone and opening secure apps to easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great upgrade from the 6s that I owned previously. I though I would miss the home button, but I enjoy all the new features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first iPhone. I have found it very easy to use. The battery lasts all day with a lot of battery left. I really like the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a perfect creation of what a phone should be. Screen is bright, pictures are clear, memory options are perfect. Awesome phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone overall, I just don't think it was a upgrade from the X. I only purchased it instead of replacing my battery in the X I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple does not disappoint

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as an upgrade for my daughter and it delivers as promised. Not a big difference between this and the X, but, both are worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Face ID and size of XS are great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from IPhone 6 to the IPhone XS. Easily adapted to the XS Face ID feature. The XS fits in my short fingered hand comfortably.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! Phone size is smaller than my 7 plus but screen seems to be about the same size as my old one. Cell phone prices are getting a little out of hand for no longer than they last is my only real complaint other then the occasional time it won’t send text messages

    I would recommend this to a friend