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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 2,213 reviews
  • Rated 5 out of 5 stars

    Pricey but worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was torn between the XR and the XS. I eventually decided that since I keep my phone for at least 4 years the extra money would be worth it for the better screen and camera. I have not been disappointed. The screen is vibrant and sharp. The camera has been great. I especially like the real 2x zoom. I also like the smaller size. Coming from a 6+ I was wanting something smaller. I have not missed the bigger phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone, lots of memory.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive but I purchase devices to last a long time. I purchase models with the most menoru it had. My 64GB 4S lasted 4-5 yrs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is just awesome. It has something for everyone. I didn’t think I’d like the Face ID, but I got used to it very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone XS

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was great for me but wanted the newer cameras so upgraded to the 13.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an iPhone 8 plus to the iPhone XS. The smaller phone size is great, while the larger screen size is wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the camera and all the features!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera, easy to navigate. Thought I might miss the access button on my previous IPhone, but no problem getting used to it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Power in a Small Package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything of the quality and styling I’ve come to expect from an Apple iPhone. Love the noticeably faster processing speed over my X.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XS great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband migrated from the 6S to the XR. Took adjustment but the face recognition and other features are fun!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I’ve spent some time with this phone.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to use this phone for a while before I wrote a review for it. It took some getting used to with it not having the home button and the different gestures. After using the phone for as long as I have, I do like it and I don’t regret my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Huge upgrade from iPhone 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was starting to get tired of carrying a huge phone. Smaller phone and not sacrificing any screen. I’m in love with my phone again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t be happier with my purchase. I upgraded from the iPhone 7 to the XS and the phone exceeds expectations. I love this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size is perfect, and the picture quality is amazing! I love that the screen utilizes pretty much the whole front surface area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone. Thought i wouldn’t coming from an iPhone 7, but already have forgot about the button and enjoying the new features!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone. Longer battery life then my X and other phones. Battery charging is much slower then the X, even with fast charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XS

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an iPhone. Same as the last few generations. Great display and a fast processor. Great price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great release

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone is still at the top of the market. My work cell is a Samsung Note 8. Our iPhones are leaps and bounds better than the Note.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone XS

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typical iPhone always great no complaints. It gets the job done and the camera is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Face ID plus swiping GREAT

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Face ID is simple and quick, if it doesn't work you have key pad. Swiping up without home button GREAT. Fast and simple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to skip all the lines at the phone company and Apple and pick up the phone right away. Love the quality for pictures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iphone purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Iphone XS - it fits me perfectly, and it's not too big as the iPhone 8 was way too big and fat

    I would recommend this to a friend