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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 2,213 reviews
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone to replace my teenager's older iPhone. My teenager loves it! I recommend this to all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its an iPhone... they are all great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model is outstanding and has many options and great battery life. Its well balance and perfect feel when pickup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device size is perfect easy to use. High quality camera and other features. Would recommend I phone XS to my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone XS is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great. I am upgrading from a iPhone 6. Camera is much better and the phone seems to be faster. No problems so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great screen and very fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great screen! Very fast and responsive. Coming from a pixel 2 which was always having issues this is a refreshing experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This takes amazing pics and video! I got this phone for my trip to Australia. So glad I did. I highly recommend the iPhone XS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XS iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for the built in camera. The camera doesn't disappoint. Loving the phone and its new capabilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a winner--a lot to like!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speed...the Face ID....Thrilled with it all! Over the first week of ownership, the battery holds a charge for 15 hours before requiring re-charge. That is phenomenal. The battery usage appears to be economical, too--I was on a 45 minute phone call earlier today which only drained my battery by 3%. Calls are crystal-clear, and the speakers appear to be much improved over prior versions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for an apple lover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the look and feel of the Xs, the resolution and screen size make it great for watching movies and playing games!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice upgrade from an Iphone 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of great features on the Iphone XS. Especially when you are upgrading from an Iphone 5. The color had a sleek and smooth finish to it. It is not matte like the Iphone 5. Only issue with taking photos is that there appears to be a filter that cannot be turned off. For example when taking a selfie my face in the picture looks like I have makeup on. I am a guy and DO NOT wear makeup. I turned off the HDR and this issue still continues. Perhaps a software update will address this camera issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nicc

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy purchase process! Works great and I love it def wanna make my next purchase at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cell phone! Have always loved iPhones. It has better battery and once you get use to it it’s very is easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE my phone. Nothing is better than high storage capacity. Perfect size for back pocket

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phine

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been a very good phone for the kids. Easy to use easy to set up. Would buy another one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned a iPhone 4S and a iPhone 6...........they just keep getting better and better. Nothing beats Apple products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hoping this phone will serve me well for manyyears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate hate hate changing phones, so when I upgrade, I get the latest one available so I won’t have to do it again any time soon. I haven’t figured out how to best use the camera yet, not obvious how to use all the great features. I bought this at Best Buy rather than the apple store or thru my carrier because I could use my Best Buy credit card for 5% off, which is more than I could get anywhere else. 5% is better than nothing, especially when you’re spending upwards of $1G.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first iPhone and I love it. The features are great and the battery life so much better than my old android.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is excellent for pictures, tons of options and extras that some of the other iPhones don’t have. User friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appreciate the login speed with facial recognitio.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an iPhone 7 before this model. I’ve doubled my storage and more quickly beer able to login to various apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my fiancé and it’s awesome. Lasted about two years and still going strong

    I would recommend this to a friend