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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 2,213 reviews
  • Rated 5 out of 5 stars

    Xs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome transition from 6s to Xs. Usual iPhone performance and camera takes great pictures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brought this for our kids great phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use easy to set up and great color can’t say we had any issues so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this new iPhone. I love the sleek look and the color is perfect for clear phone cases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Significant upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the 6s and this one is so much better. Screen is much nicer, and the camera is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing profucg

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are great camera pixels and great size for anyone who is wanting a full screen phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New full screen Apple Iphone XS

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love My new Apple iPhone XS, now full screen. Replaced my old Apple iPhone SE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great iPhone had a 7 and the battery life is much better. another great product from apple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Up graded from a 6. Just the right size. Can operate with one hand. Lots of nice new updates

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phons!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Lots of memory and not too big, not too small.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone activation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This can be a very frustrating process but it went beautifully! The associate was very knowledgeable and went above and beyond just activating my iPhone. He transferred my Galaxy 9 to the new phone then transferred my wife's Galaxy 5 to my Galaxy 9. All this was accomplished in under 1 hour and was a pleasant experience. Thank you Ashley Park Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My first Apple Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All my previous smart phones have been Samsung Galaxies (or Backberries prior to that). My daughter converted to Apple, I thought due to peer pressure. I spent some time with a coworker and her Apple 6, then with the daughter and her X. This convinced me to move to Iphone when we moved carriers. I wish the one I bought had more capacity, but unless I wanted Rose Gold, this was what I could get that day.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's a Good Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, a good phone. Camera is wonderful. The Face ID feature doesn't always work on the first time, but usually comes through after a few tries at most.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an iphone 7 and i love the new iPhone so much. Runs incredibly smooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera on this phone is amazing. It’s everything I wanted in a camera on a phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great - I think

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone looks good and it’s imagery is fantastic. Maneuvering through it has been challenging as I was so used to my 6s which I was comfortable with. Once I get it down I think I’ll be quite happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my daughter and she couldn't be happier she loves taking pictures

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iphone yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can definitely tell the weight difference... feels SOLID. Everything works great... FAST!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loving the phone so far. getting used to face recognition, I miss the fingerprint

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XS

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great photos. Clear conversations, never drops my calls

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to the XS for the camera and was not disappointed. Love the portrait mode

    I would recommend this to a friend