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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 2,213 reviews
  • Rated 5 out of 5 stars

    Love this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely recommend purchasing the iPhone XS thru Best Buy. I had no problems with the charging because the techs at Best Buy know their products and turned the charging usb on in settings when I purchased. I purchased the day it was released so Best Buy already acted a step ahead. I always had an Android up until now. So far, I’m so happy I switched to the iPhone XS. Amazing phone!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying this basic phone. Great value and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent upgrade I love my iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all of the new features on this phone. It takes great pictures too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love iPhone XS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best iPhone yet. Great camera. Face recognition takes a little getting use to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Screen Big Phone not

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from a 7plus the screen size is the same and phone fits better in hand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone upgrade from the 8 A little getting used to but it’s awesome phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the phone, like the face recognition especially if you lose your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long time apple user and this phone lives up to the standard I’m used to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Annual upgrade from Iphone X. Maybe a little faster, but not noticeable by me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything we have come to expect from an iPhone. Price is ridiculously high

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so glad I did the upgrade. The color and size of my phone - awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems. Just as user friendly but complex and useful as advertised.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Miss the home button

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, I upped my consideration from 8 to XS to get a better camera, but I don't see much improvement over my old 6. Wondering if this was more hype than substance. Miss the home button a lot! However, battery life is better and I needed bigger storage; too bad Apple won't let us add storage like Androids do. All in all, I like the phone, but it's not as grand as I was expecting. It better last a long time... I wouldn't recommend XS over X or 8.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone of East to use and light weight. Would like a better camera though. Changed from a pixel to Iphone and the change has been positive except the camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a 7, a little bigger and no more home button. No issues so far!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied with this phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An upgrade from the iPhone 7s and I'm very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to operate and to take pictures. Connects to the Internet with ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    stylish, fast, excellent camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has lots of cool features such as FaceID, updated iMessage, full screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice and more up to date than what I had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ease of it’s use. Much more responsive!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera is AMAZING - wish I would have purchased this phone sooner!

    I would recommend this to a friend