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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 2,213 reviews
  • Rated 5 out of 5 stars

    No home button - be calm - it's ok!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Awesome sound. Excellent better camera than my iPhone 7 had. I'm pleased with the XS. It's sleek and excellent! Buy the screen protector before you leave the store.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone a nice upgrade I had the iPhone 6 for a long time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an iPhone 7. The battery lasts longer but expected better pictures for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The picture quality unreal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality will put to shame most TV’s that being said for a phone ya know. The processor is ballin’ and the features it has are incredible. Bravo! This phone is so much more intelligent it’s unbelievable. This is my 6th iPhone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone works well with minor challenges

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Main value to the upgrade is battery is sufficient now for a full day without recharge. Nice screen, crisp performance. Phone has not shown 4G on screen, not sure if it is a bug or not. Visual voicemail did not work at first, but solved with a network reset. Overall enjoy the phone, interested to see if a software update garners 4G reception.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the new iphone, takes some getting used to.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the new iphone and the quality of the pictures! Swiping up to open and close apps takes some getting used to however after being so used to pressing the home button for this. Not any other complaints so far. Super satisfied. :)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    should come with a fast charger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should come with more features, cover, glass protector, cords, ear buds, memory, free iCloud.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the camera, there are a few features I miss about Samsung but will not ever go back!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone and More!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is not just a phone. It can also be used for e-mail, text messages, watching movies. What an amazing device. It does not support rotary dialing. And it is not as effective as one of the old phones when used as a hammer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone easy to use and takes great pictures. Recommended by my granddaughter. Was upset with last phone you sold me recommended by YOUR AT &T socialist could never get to work right. Phone kept shutting down (blu phone)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I have really enjoyed this phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was an upgrade from the iPhone 6. I am super excited about the new features and the facial recognition capabilities. I also love the camera, pictures are clear and you have various options and filters to use when shooting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift from my husband for Christmas! Really great gift! All positives except battery life not as good as I had expected. Get 1 day use out if it so guess not too bad. Plan to see if I can change any settings to help it last longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best iPhone yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I was torn between this and the MAX but after going from the iphone 7 to the XS I am SOOOO happy I didn't get the max... the screen is already huge and perfect. It's absolutely faster than my 7 was and the pictures are incredible.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone, battery is good but still had some issues with it freezing up, even as new

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cell Phone Is good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the phone, and since it doesn't have the home key it is different to use. I really like the home key because it was easy to use. Trying to swipe the screen takes a little patience and practice. Once you get it, it works good. Picture quality is really awesome. Anytime you always upgrade to another phone there is something that is better, Otherwise happy with our purchase just wished it was not so expensive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this new phone: stays pretty much in the normal iPhone bounds for usage save for a few new features. Bluetooth signal seems a bit stronger too. I’ll pass on facial recognition though. I wanted lots of memory, and I got it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can’t beat it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple phones are the standard for a reason. This one is no exception. I highly recommed purchase from Best Buy versus one of the carrier stores- service was far better!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good iPhone. The only down is no home button which I missed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Original reason I upgraded from my iPhone 6S+ was to give my sister mine since her phone was broken. Love this upgrade! Screen size is the same if not slightly bigger than my previous phone, yet smaller! Camera quality is amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has a crip look, lightweight and easy to use. The quality and clearness of the pictures are sesecond to none. The special effects available for both picture and video make taking pictures and videos truly enjoyable.

    I would recommend this to a friend