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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 2,213 reviews
  • Rated 5 out of 5 stars

    Best iPhone ever is the XS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great features come with XS. Face recognition is easy and camera takes outstanding photos. Love the size of the screen and quality. Speaker sound is much improved. I watch a lot of videos on this phone now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Apple products and this doesn’t disappoint. Love the upgraded camera.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the apple I phones, my only complaint is that they are very overpriced

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loveee❤️

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my phone ! I got the xs because of it being smaller I can text and just use it overall a lot better than my previous iPhone 7 Plus. The screen looks amazing and the camera quality is insane ! Love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone but I feel it’s pricey. Good battery life.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    This is my 2nd unit.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an iPhone 5s! Space Gray & 256 gb, $1,149. Mayor improvement in speed, functionality yet I’ve had constant video stuttering issues. Contacted Apple support three (3) times and issue persisted, most probably software-based; yet I chose to exchange phone for new one. New unit maintains some of prior issues... hope software fix comes soon. I’ve kept my 5s nearby if I need to replace this one as well... I recomendable to hold off from purchase until patches arrive (unless you have a money-tree, then splurge on!).

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent IPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old 6s was agreat Iphone, but the battery wasn't holding up, So I wanted to get a new IPhone, The 10xs is a great phone I'm glad I purchased it, and glad I went to Best Buy instead of the phone store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every gram and cent

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch Been excellent performance this far Pictures are beautiful Doesn’t hang or crash A little heavy on the hands but screen size is superb

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has a great display and very fast. The storage is limited but my daughter didn’t need anything more then this. Buying an iPhone at Best Buy is so much easier then going to the Apple Store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After spending time with a Samsung for a couple years, I went back to Apple and was blown away by how much the iPhone has improved since I ditched the 6. Love the finish, super responsive and fast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone packed with lots of cool features and great camera too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my iPhone X, because the face ID feature ceased to function (identified as a rare issue), but my warranty expired. This iPhone XS was an equivalent upgrade and so far I'm enjoying it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only for Apple Lovers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple continues to impress with it sleek design as it competes against Samsung and Google for the market. Some still miss the button, but are getting used to the new ways of doing things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth It.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was upgrading from an iPhone 8 and was just going to go with the cheaper XR but I’m actually glad I didn’t. I love the XS and feel like it was worth it for the extra cash. Highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just upgraded from 7 everything feels the same just better camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredibly Fast Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightning fast speed, easy to use, and pretty amazing camera and video. This was a major upgrade from my IPhone 4S. Glad I finally went for it and learning new things daily, loving my new phone!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same as iPhone X and comparable to Samsung 9, camera is pretty amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the larger screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an upgrade from the 4s that was given to my husband as he dropped his 6s. He couldn’t wait to get a new phone. The face recognition takes a little getting used to. Overall a great phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s the bees knees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the bees knees. I upgraded from an iPhone 6s Plus. This phone is so much faster, it’s incredible. The gesture controls are easy to learn and The Face ID is awesome. Battery lasts much longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The change in the how you use/interface with the device took some getting used to (from my old iPhone 6) but the adjustment is quick, and now it's greats to use, and so much easier/user friendly.

    I would recommend this to a friend