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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 2,213 reviews
  • Rated 5 out of 5 stars

    I really enjoy this phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, I was worried at first to lose the home button, but the other advancements with this phone are excellent. The picture quality, data tracking, and diagnostics are so helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone. Looks good and easy to set up and use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Phone Yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite the price, I’d say this is Apple’s best phone since the iphone 5 which was my last iphone to ever own. Coming back to Apple after so long felt great, the basis really have improved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daughter LOVES it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AWESOME camera and great screen size. Still getting used to all new functions, but had SE before...this is MUCH better. Daughter loves portrait mode...getting great shots of all her friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhones are awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew this product would be great, didn’t know how great though. A complete upgrade of my iPhone 6. The size and lack of a home button were something to get used to, but I adjusted quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this new smaller phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the speed of the phone and the longer battery. The improved camera is fantastic. I love that physically the phone is smaller while the screen remains the same size as my old iPhone 6s Plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    liking it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far, i am still getting used to the face id especially if i logout of an app but it’s convenient, but not all my apps use the face id. i like the size as it is not much bigger than my 6s.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I am very pleased with the XS. I just wish they would stop making the phones bigger. The screen resolution is just incredible. There certainly is some adjusting from the old phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daughter loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is an upgrade for my daughter from an iPhone 6. She is VERY pleased with the phone, and it integrates will with her other Apple devices. So if it makes her happy, it makes me happy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    What’s well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every IPhone seem the same to me but this new large screen is great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Upgrade from iPhone 6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally upgraded and glad I did. Had a hard time deciding whether or not to go with the XS or XS max. I use my phone one handed, so the Max just seemed to big to handle. A love to the XS is still an upgrade screen wise coming from the 6. Still very happy and wouldn’t change a thing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New XS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son love it! He says it so fast and he lives the new features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Up graded the camera on this phone is so clear, the phone is light, easy to use, compare to other phone the apps are so easy to view and use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great, but expensive (as usual)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have nothing bad to say about the phone itself. As usual, Apple has made a quality product that works seamlessly out of the box. My only gripe is the cost - that’s my reason for giving it 4 instead of 5 stars. Nevertheless, if you have $1,000 burning a hole in your pocket, you should consider getting this phone … or maybe make an extra mortgage payment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone Xs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far no major issues with the phone. Not a fan of the face recognition so it’s turned off, but I wish they had kept the home button with the fingerprint ID. Other than that great phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the 8plus for a year and did not like the size of it. So, when I was able to upgrade to the XS, I did. It takes adjusting too, but overall, it has been great. I haven't had any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade was seemless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my iPhone 7 for the Xs. Restoring from my iCloud back up was easy and I was off an running within 15 minutes of unboxing the phone. I love the photos this phone takes. Great phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone, nice price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a Christmas gift. My wife loves it--bigger better display, more memory, etc.--than her older iPhone. Nice sale price too. Delivery was fast and setup easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I’ve liked the phone. It’s a great upgrade coming from an iPhone 6. Apple has address most of the bugs that came with launch. I would recommend upgrading from anything below iPhone 7

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great camera and sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is equivalent to the other iPhone models. The camera is better and the sound is great. It takes a minute to adjust to the screen, it is difficult to unlock,etc with protective case on phone due to screen sensitivity. It has faster processing BUT I have had to use the ‘turn off/ turn on’ trick several times because of phone freezing

    I would recommend this to a friend