Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $1,259.99
with activation today

Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 2,213 reviews
  • Rated 5 out of 5 stars

    Loyal Customer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product, I love the GB space on my new phone, just getting use to having no button, but it has been well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice camera upgrade

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Familiar yet notable upgrades to speed, cam, and many new features. No home button, took 2 days to adjust but ok now. I miss seeing the battery life percent at a glance.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Beautiful phone, I prefer the home button

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up the XS about a week after launch, mainly due to peer pressure. I wanted to wait for the XR, but the fear of the low resolution screen made me fork over the big bucks for the XS. I was loving the phone for all of four days until I got a notification claiming my Face ID was not working. I checked it out, and my front camera stopped working too. I took it back and got an 8+. Sure, it's missing the solid stainless steel frame, gorgeous full screen display, and might not be quite as fast, but the home button works, and the 16:9 ratio is more comfortable for me to use. If you purchase an XS I'd recommend the Apple Care package, spend a few hundred and you'll be covered if/when the phone fails.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had help right away as soon as I walked up to the counter to look at a phone. I told the guy what I wanted and he had me ready to go in less than 15 mins hassle free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great new phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the new iPhone XS to replace my iPhone 6. The improvement is dramatic. The screen is clear and vivid. Battery life is great, I can use all day on a single charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded primarily because I wanted a better camera on my phone to take pictures of my toddler...asked and answered! The live functionality is particularly neat...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone to date!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great iPhone with even better features. Like not having a home button and swipe to access fuctions. Great camera with many useful features is a plus. Good battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and simple

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. The layout makes so much sense and I still can’t believe how long my battery lasts. Speakers are great as well. And of course, the camera is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Xs is really a step up from the old iPhone 6.I really love the facial recognition.It works great.Does take a little getting use to not having the home button.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the new phone... super sweet with lightning fast processor...still finding new things that it can do everyday

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone Xs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen resolution is amazing. This phone is fast and Picture quality is amazing. This is a major upgrade from my iPhone 8. Extremely pleased with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an a 6s. Was concerned about lossing the button but glad I upgraded. I got use to no button after a few days and the facial recognition works perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far iPhone XS has been good. Definitely different getting use to the way the phone works. But seems to be great ! Also little hesitant on scanning my face. Lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This phone is fabulous!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are an IPhone user or thinking of trying one, this is the one to get. You will not be disappointed and you will never want any other phone. It’s that good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LIKE IT!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased it for my mom and she like it. Easy for her to use and the changes from her other phone where easy for her to adapt to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not for use with different carriers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this iPhone to use with different carriers and the salesman tells me I can do that (unlock) and I find out that was not true. I will return tomorrow morning

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this phone with zero worry. It’s awesomely amazing fast and the most best screen you can imagine. Clear crisp bright image. The camera is the best for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far all’s been great! I love the speaker and the battery life. I’ve only ever had the S versions of iPhones (4s,5s,6s) so that’s pretty cool too but I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive but nice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is pretty impressive. Not sure it's worth $1000 but I'm locked into the Apple suite of electronics. Battery is great and everything works as advertised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than expected

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is better than expected. It feels good in the hand. The battery life is great. Wonderful camera and storage. Overall an excellent piece of equipment..

    I would recommend this to a friend