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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 2,213 reviews
  • Rated 5 out of 5 stars

    Love the camera features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent phone, and my favorite features are: 1. the camera, 2. the amazing sound quality (playing from two speakers - genius).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    unexpected gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was given this phone as a gift from family, even when I do not use all the features, it is nice to have a mobile phone that works 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bit of a Learning Curve

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bit of learning curve with the new design but love the new phone. So glad I made the purchase though it was expensive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from my iPhone 6s to this one. I would say it’s a good phone. But no physically difference between this phone and iPhone X.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very sleek and clsssy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. I got it for my nephew as a gift and his friends envy him now :) Camera is awesome and phone very sleek and stylish

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husbands first iPhone and it made him like the iPhones. Easy to use. Battery was pretty good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone I’ve ever had. Most responsive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most responsive Phone I’ve ever had. Camera functionality is amazing. Data feedback is lightning fast. Apple has really outdone themselves

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had an iPhone until I bought this one. The screen is amazing, the camera is perfect, and Face ID is really cool. I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone so far. It’s only been a day but I like it... I’m still getting used to the bigger size. But I’m liking the feel of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My sister loves this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my sister’s first iPhone, coming from Samsung. It took her about 2 weeks to get used to it but it’s been working well for her.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the camera and face recognition! I like that the size of the phone isn’t too big for me to carry in my back pocket as I’m teaching

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase no complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to get a phone to replace one stolen that day and I got a great price, quick and easy to pick up product. Best Buy is the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone is one of the best i think they have come out with. It’s top of the line and has some new features that are easy to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my wife. We had the X and she wanted a new one becuase I did. She didn't know much different than her last phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is a really good product .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is really awesome and specially its Dual sim feature. I love this phone and definitely will recommend to the friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best saved me lots of time with this phone in & out best place to shop for any electronics thanks best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great iPhone. Definite upgrade over previous versions. Camera is huge improvement and everything else is slightly faster as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very sleek and great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for my wife and she is getting used to it. Only complain is how big it is (she went up from an SE), but she quickly got over that!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent phone. Don’t get it wet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second XS. The first one got a little wet and died. Apple says that it is water resistant up to 6 feet and for a small amount of time. Mine was in very shallow water and for less than 10 seconds. The phone is awesome other than the fact that it can’t get wet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the portrait mode, got used to the no home button right away..just had the phone for a week will update for more helpful reviews

    I would recommend this to a friend