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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 2,213 reviews
  • Rated 5 out of 5 stars

    Love this iPhone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been waiting to buy the iPhone XS because of its features and its size. I do not like gigantic phones that are hard to carry around, and the iPhone XS is just the right size, not too small and not too big, with all the features I like.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrades

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was going to wait a while before upgrading my phone, but the upgrades from the model I had were just to good to pass up, and the promotion price was pretty good as well. Love the new camera, the simplicity of things like screenshots, no home button is good as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's a Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got me a new Iphone XS and somehow my life has not changed radically as a result. It's a phone, just like my last one and the one before that and the one before that. The camera is definitely better, pretty top notch in that regard, the size is pretty compact and it's got some new and totally unnecessary gimmicks. Other than that it does what you'd expect. Seems to burn through battery charge pretty quick. If you need a phone and want an apple, this is probably your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    now i get my huge screen without having a phone too big for my pockets or hands. though a pop socket is highly recommended the phone fits well in hand and is lightening fast, just waiting for 5g in the bay area

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Camera!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery life. Camera takes high quality pictures. Adequate memory space. Easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade from an iPhone 6S on its last legs. Battery lasts all day without a charge. Larger screen than I had is a plus. Caught it when it was on sale at $600 off the regular price tag. Great value for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone! Fast and smooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, fast and smooth. Camera takes really good pictures and the phone has pretty decent battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An Amazing Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek, stylish, and fast! the camera is amazing and the screen immerses you into being lost with any app you use. social medias are refreshingly fun and games along with emails and txting have a new feel and are exciting. love the phone but get a case ASAP!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Smart Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect upgrade from my previous Iphone 7. The facial recognition is a bit weird at first, but it's a convenient function. The absent of the home button is also hard to get used to at first, but you'll get the hang of it after couple days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently upgraded from the 6S Plus. I was looking for a smaller device because I was getting sick of the Plus. This was exactly what I was hoping for. Smaller in size but the screen is still big. No issues so far, solid investment. P.S. I love FaceID.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Son Likes His New iPhone XS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Verizon was running a promotion so my Son traded his iPhone X for the newer iPhone XS. He stated that he could tell a difference in the speed of the phone, connecting to the internet as well as the new phone taking better quality pictures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One finally worth the upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I skipped a couple of the newer iPhone versions as the upgrade just wasn’t enough to justify the price. This model is certainly quite expensive for a phone but I do like it. Beautiful display, nice camera, nice interface, no more home button.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone XS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To me nearly unchanged from the X. It has better internals and camera, but overall the same great phone they made when they released the X. Love it. I uprefer the XS Max, though. Bigger screen than even the Plus with the exact same for factor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I thought the Stainless case made the phone too heavy but you get used to it. I like that there is no home button. Just touch the screen to wake it up. I will never run out of space. Brilliant pictures and screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful phone and very easy to use. The camera is amazing and is always the camera of choice out of all of my friends' phones. I love the "Portrait Mode" on the camera. It has ample storage for all of my apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple’s best phone yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. It has a good amount of storage and takes very clear pictures compared to the previous model. It takes time to get use to not having the home button. Just have to swipe up but has taking me some time to get use to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife is in Heaven

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased new iPhone 10XS and she absolutely loves it, she loves the camera and the quality of the pictures taken of our little one. She says its lighting fast and the resolution is amazing. So long story short is that I did good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone for my wife. An iphone is an iphone, but the facial recognition is better than my note 8 and even though my wife doesn't want a big phone, she likes that the screen is bigger without the overall size getting too big.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for the wife. She went from an iPhone 7 to this. Wanted it for the camera but was worried about the loss of home button. Within a week she didn't even care about the home button and absolutely LOVES the camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the 8 Plus. Was nervous at first but am very satisfied with my choice. The 8 Plus is a great phone but I’m really enjoying the size and screen size of the XS. Face ID and the swiping features are a nice change too.

    I would recommend this to a friend