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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 2,213 reviews
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best saved me lots of time with this phone in & out best place to shop for any electronics thanks best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product and it is nothing short of another wonderful Apple device. The camera is great and the phone is super fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for most people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sized just right and not too big like the MAX or Plus. Some app doesn't use full space yet but should be good once they update them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iPhone upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from a iPhone 7 to the XS and I am beyond happy with my purchase. The quality far exceeded my expectations. Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought iPhones Xs from bestbuy and it was great experience. The phone is very vast and very secure. Love the phone and recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our sales assoc Justin was great! Answered all my questions and was so pleasant. I love the phone and the service was even better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this phone is really sheap and i relaly like the fact the has the samethings as the pro

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the new phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my phone and had heard that this one was a good one to try. I am glad I did and have been very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an awesome phone. Works great. From a iPhone 6s+ to iPhone xs big deference. My wife love it and she loves the new color gold.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love my i phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy using my i phone since I previously owned an i pad very similar to use and the storage and battery are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High quality phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, the phone is a huge upgrade over the iPhone 6 I had prior. The camera takes amazing high definition pictures and video.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bargain hunter.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a bargain. Still very good. Only drawback, more brightness as in 11 pro would have been a plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is far superior than I’ve ever had. Just didn’t want to get a new one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone for a teen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this phone for my teenager daughter and she is enjoying it. She takes a lot of pictures and keeps dates in her phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third iPhone I had purchased from Best Buy and I loved everything about the experience and I also love the new phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone Xs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Iphone, love the no home button and like that it came in a smaller size too. Overall was easy set up and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had not upgraded iPhone in couple years. Very impressed with this one. Facial recognition and camera are my favorite. Worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the perfect phone to upgrade to after having a 6s and the battery life and picture quality and camera are excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great iPhone. I buy all my phones through Best Buy. Easy transaction. Always satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the iPhone 6s for a very long time but upgrading to this new phone was great it is convienet not to big and not to small.

    I would recommend this to a friend