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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 2,213 reviews
  • Rated 5 out of 5 stars

    Excellent Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the perfect phone to upgrade to after having a 6s and the battery life and picture quality and camera are excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the iPhone 6s for a very long time but upgrading to this new phone was great it is convienet not to big and not to small.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m glad that I upgraded to the iPhone XS. This is also my 2nd time doing it through bestbuy, Always reliable with no gimmicks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been waiting two years to up grade my phone and I must say I’m definitely enpressed everything you could want in a iPhone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent phone and I would recommend it to all of my family and friends that might be in the market for a new phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent price and product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the iphone x for my wife and i loved it i want to get me one now and with the best buy credit card makes it way easier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s easier to manage w one hand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the iPhone storage. I would recommend Best Buy! I plan to buy a product for my senior mother.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my wife since I have the XS max. Pretty much the same phone just physically smaller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my son. Went from an iPhone 8 to this and we are very happy so far with the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always had the iPhone. I didn’t intend to get the xs but after I broke my X I decided to get the new one and love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my iphone . Would'nt buy anything else .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Apple products and this iPhone does not disappoint . Great phone and does everything I expected . Very user friendly .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Apple products and this is no different. Moving from IPhon X to this isn’t a big leap in functionality, but always fun.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is amazing. Camera is amazing. Everything about this new iphone is amazing. love everything on it. Best one yet!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great cell phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IF YOU COMPARE THIS IPHONE WITH OTHERS YOU CAN SEE THE DIFFERENCE WITH THE CAMERA , THE DEFINITION OF THE PICTURES ARE AMAZING

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend this phone over the iPhone XR even though it’s a little more priced it’s worth the few hundred bucks more!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone and pictures!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! Pictures come out excellent. Excellent speed on the processor. No complaints whatsoever! Highly recommend it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone can't go wrong

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The kid's most recent phone upgrade. Does everything an iphone should. Happy kid, no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Knows Phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was tempted to not put on a case because the glass back has such a good grip..........but $1k phone, probably a good idea.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What you would expect from Apple. Upgrade from a 7 plus. Screen was the same size as the plus but phone overall is smaller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to take video of my son wrestling. I’ve had trouble getting good video that doesn’t blur. The video on this phone.

    I would recommend this to a friend