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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 2,213 reviews
  • Rated 5 out of 5 stars

    Best Camera so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AWESOME camera and great screen size. Still getting used to all new functions, but had SE before...this is MUCH better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My fiance loves this phone! Great deal on basically clearance for being a year and a half old

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple is always the best!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best value phone. Strong front glass, good luck with the back glass if you drop it without case on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this phone the best iPhone by far. Love the full screen picture and all the new features of the phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gorgeous phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using the Samsung note line phones since the Note, had to switch to iOS for work. What I can say ....it’s not that bad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a great phone..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone. I was glad I upgraded to this one.i looked at the XR as well and very happy I chose this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice phone great help from Best Buy representative, really helped a lot to learn new things on the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Color contrast is very unique

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone is the bomb and I love it so much because am an iPhone freak. It’s really cool to own one of this believe me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the right price! Traded my iPhone 11 Pro Max for this. It’s the better deal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves my XS phone so much he had to buy one. Luckily he didn’t need 256 like did and was able to get the 64/G.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to switch to Gold color, due to the shortage of Silver. The color is growing on me. Very easy to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what to be expected from apple. A great upgrade from my I phone 8. Better camera and the face recognition is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone for all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great device that was a game changer in the phone market. All screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first iPhone and so far it is meeting all of my expectations! Very fast and easy to maneuver between screens!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new phone!! I’ve been an Apple fan for years and always appreciate the upgrades made to the newer generation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time for an Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking to get my phone updated finally after a couple years. This phone has the features and memory I desired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just love the product, i bought it for myself, could not be happier, great phone and a lot more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    it was hard @ the beginning, video s/b provided

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    new user must be surfing all functions @ first that provided by the manufacturer instantaneously. It much different from 7 + to operate, pandemic store hours has been preventing to return to store for torturing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PHONE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AS USUAL, APPLE IPHONE IS A DEVICE THAT WORKS WITH A MINIMUM OF HASSLE. THE BEST BUY ASSOCIATE - SPEPHANIE WAS THE BEST

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first iPhone and I love it. It took some getting used to but I don’t think I will ever go back to an android

    I would recommend this to a friend