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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 2,213 reviews
  • Rated 5 out of 5 stars

    Great Camera!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new iPhone. I went from a 6S to a 10XS and it is amazing. The camera is great and the picture is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Traded my iPhone 7 for the new iPhone xs. Fantastic phone super fast. Glad I waited for the xs instead of getting x.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the new features and size. Great upgrade from the 6s. Much better sound quality for both phone and speakers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The camera is better than the X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the only difference I have found in day to day usage is the camera. The low light pictures are much better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    love the phone...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ...hate the notch. Great phone, dos what a $900 phone should do. Happy with the setup and the purchase overall. If you have an old iPhone I would defiantly recommend upgrading for the better performance. iHope the next version has no iNotch....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just the type of phone I was looking for. I also use it for conference calls when I am traveling for work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone! ❤️ So easy to use....! Anyone would be lucky to own one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is great! It is for my daughter who said she likes how fast it is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great update

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new phone, great upgrade over iPhone 6+, no more battery issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great small size new iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one is for my friend overseas and when he got it he is crazy happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Phone is great !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge upgrade over my prior phone. The cutover from old to new was seamless thanks to the staff at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful display! Swiping vs. the “home” button takes a little getting used to, but love the full screen display.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone and love the camera!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone, best I have ever purchased! I will always come to Best Buy with their great customer service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of the Best cell phones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wanted and needed a good quality dependable phone for data and keeping in contact with family and friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple iPhone XS

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves her new phone. Good price point at the time. She loves features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best iPhone that I have had. I switched over from android one phone before this and best thing that I ever did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone so far. Couple cool new features over the X, longer battery is noticeable, also noticeably faster.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone XS has a larger viewable screen than the iPhone 8 Plus, and is smaller. Excellent camera and value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from Iphone 6 to Xs. Extremely happy with purchase. Sales associate is knowledgeable and very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and professional staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It only took me a few minutes to make my purchase because a clerk came up and offered his services right away.

    I would recommend this to a friend