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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 2,213 reviews
  • Rated 5 out of 5 stars

    GREAT PHONE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very pleased with the quality of the pictures, and clarity on screen. Facial recognition feature is nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Everything about this phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone, and all the features! The camera is wonderful, and the color of the phone is beautiful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice size and works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size. Fits pocket. Works well. Nice upgrade for me. Quick processor which works well and very fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and fast service for the product, and also I was able to find all the accessories with that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like iPhone is a great product . I would recommend to anyone looking for a fast easy to use phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone XS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying the phone so far. I've been a long time Apple iPhone user so it was nice to upgrade from my 6 Plus. I did have trouble activating it at first but after I called Best Buy I was able to finally complete the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A two minute learning curve and you’re off to the races with this updated version of the phone. Loved it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Notch City

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of people warned me about the iPhone Xs because of its notch, but so far I'm loving the new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the 6s previously and the Xs gets me through a full day. Screen is a bit bigger and responds faster.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one is a great iPhone for the price n Functions r amazing. Wireless charging system, I like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Live themm by phone the only problem is a new phone comes out every 6 months

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great, but it’s way too big. I hate big phones, but it was the smallest iPhone available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent iPhone X purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading my Verizon iPhone 6.5 to the iPhone X through Best Buy was a snap. Excellent iPhone X purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XS 256GB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn't trade it in for anything! Ive had all previous iPhone models and this one takes the cake!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, good quality, great value for pricing. Great packaging. Easy setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greatest phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is amazing the camera is better than all others. This phone is very fast! Better battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone. No complaints.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth upgrading to from iPhone X I don’t think, but a great phone for anyone with any other iPhones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t be happier takes great pictures awesome video oh yeah you can call and text people on it to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the Face ID and battery life. It is so easy to use. Easier than I thought it would be!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always been an Apple loyal fan and XS is just as smooth and good as the previous versions. Great phone.

    I would recommend this to a friend