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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 2,213 reviews
  • Rated 5 out of 5 stars

    Excellent phone for Apple fans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my daughter. She loves it. Has great features, looks good, and is not too big (she likes to be able to tuck a phone in her back pocket).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better Everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is such an improvement over the 5s I have owned for 5 years. The screen resolution, processor speed, and dual-lens camera meet my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera! And great size. So glad I traded in. Thought getting used to the all touch screen would take a while but not at all. Easy to work with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the size and feel. Facial recognition works fast and adapts for morning face and later in day face. It even adapted to glasses on and glasses off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited 4 years to upgrade my iPhone, when I usually wait 2. This one finally had the upgrades in speed and size to get me to trade in my old phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My husband’s very 1st iPhone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband has always used the phone his company provided for him and it’s happened to be Android. But, for Father’s Day, I bought him this Apple - iPhone XS 64GB - Space Gray and he’s getting used to it slowly but surely. He is not super technologically geared, so, whenever he was having an issue with his Android, it would take me a minute to figure out since I’m not as familiar with Android. Now, with his new iPhone, I can actually help him troubleshoot more quickly since I use the same model phone. I recently purchased this same model for myself and was upgrading from an Apple iPhone 6 Plus. I have had to learn several news ways to do things. Like, how to shut down; how to take a screen shot; and how to close out of apps. I’m thankful that Apple is so intuitive!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone. Not too big or small

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't want the Max version, this one is just right size with the dual camera. I stopped carrying my mirrorless setup because this does most of the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is really nice and easy to use. Got my daughter one also. Had to get use to the home button not being there but no problem. Perfect size phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple really did well this this one. I wasn’t a fan of the original X, but I am loving this XS. Battery life is great, and it’s fast and responsive!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great size and screen, a bit pricey.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from iPhone 7 and the difference is notable. Large screen (but not as large as the Max version, which is very bulky). Very quick response.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the larger screen! Took some time to get used to not having a home button but it is now user friendly! Love the photo quality and new apps!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply Awesom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast. Really fast. Great Face ID. Left iOS and went to the note last year. Couldn’t take it anymore and went back to this XS. Could not be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy with our purchase and the pictures are crisp and clear, battery lasts long and easy to navigate between apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a leap in size, but full of benefits

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the size of the iPhone 4S, whined a little when I had to upsize to the 5S, and held steady as long as I could with the SE. Finally it was time to get a newer model phone, and I really, really, really didn't want to upgrade because all the models are so much larger than the SE. I'm still getting used to the size (I feel like I'm talking on a phablet), but the features of the XS are just so good, it's easy to forget that it's a large body. It's lightning fast, the facial recognition spoiled me right away, and I don't miss the home button. The only thing I wish they'd done differently is to not put the volume buttons directly across from the power button. While holding it in one hand and trying to turn the volume up, I frequently take a screenshot or find the phone is ready to power down because pushing against one button requires equal force from the other side, which is the power button. Otherwise, I'm greatly enjoying my upgrade.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lots of features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of new features from the IPhone 7 that I upgraded from. I’m pleased that I only need to charge it once a day even when I spend the day playing games. I like the features on the camera and I am still learning to get the most out of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek, stylish phone with great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone Is is not only smart looking and a great phone, but it has a great portrait feature incorporated into it's camera as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I LOVE THIS PHONE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an iphone 6 and this phone is such an improvement! The camera is amazing, the screen is HUGE, and the gold is so pretty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone all around. Takes some getting use to.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size, and the camera is amazing! I recommend getting a quality case, being that the phone’s exterior is mostly glass.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have enjoyed getting acquainted with this new phone. I really like the facial recognition. It has a lot more storage than my 7.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Major upgrade from the 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love with this phone. I thought no home button would make it difficult to use but I was wrong. Very fast! Highly recommended.

    I would recommend this to a friend