Customer Ratings & Reviews

I’ve had iPhones since January 2010 when I got my 3GS. Since then I’ve had the 4, 4s, 5, 5s, and 6s-Plus. I loved my 6s-Plus so much that I never wanted to go beyond it but I broke down and got this one. I love it. It requires getting used to the changes from not having a home button but the improvements are awesome.

I went from an Iphone 7+ to this new beautiful Iphone Xs Max. I am not disappointed. I absolutely love it and feels like the future in my hands. I recommend getting the Max than the small iphone.

Phone has worked out great so far. Am really enjoying the upgrade and features. The phone is a nice size for various things including steaming shows and movies and has a nice sound quality.

It's good overall. It's an iPhone. My biggest complaint is that the necessary actions without a home button are difficult and funky. I understand the desire to get rid of that button, but Apple has to rethink their current solution. Battery has also notably depreciated after just a few weeks, it's still great but I'm concerned the depreciation continues.

I highly recommend this product to anyone who previously had a plus phone and wants the bigger screen experience. It's not a huge speed difference from an iPhone X, but the screen is very nice.

Upgraded primarily for the better camera for vacation. Left my DSLR at home. I should have gotten the larger memory as the backup to iCloud was unreliable where we traveled.

I have been looking to buy the XS Max for some time now. It was an amazing deal and the phone was everything I was looking for. Best cell phone I ever bought.

The iPhone XS Max serves as the latest Apple offering. The screen is large, the images clearer, and the functions operate well ... for a price. If you want the newest technology - GO FOR IT.

I am in a Samsung user for a long time. I just went to the iPhone and I am very pleased with it every aspect of it I am happy with so far

I went from the 6s plus to the X Max and did not realize how bad my phone really was. It’s so much faster and moves from app to app so quicker. Still need to play with it to learn everything.

This is a vast improvement and upgrade from my iPhone 6! I have been a repeat Best Buy customer for years and I was extremely disappointed in the service I received when buying this phone. I purchased this phone on line to save some time in getting this purchased and set up completed. Upon arriving at the store I was told I was on my own transferring data and setting up the phone with my provider. Ultimately I had to visit the Version store to resolve issues with the SIM card and get the phone up and running. I’m not very happy with the Geek Squad I encountered! Poor customer service and this will be my last upgrade performed through Best Buy.

I am proud to have waited until the XS Max release. The phone is slick, responds quickly and holds a charge noticeably substantially longer compared to prior releases. Super happy customer.

Wife wanted to change to an iPhone and got this one. She has been able to figure it out easy enough. And the Apple support has been there everytime she's had a question.

My wife love the phone. She love the color. This is the 1st with the max but second time under the x series and feels that there was no major difference just the bigger screen Obviously

Tried an Apple for first time after using Galaxy for most of my smart phone life. What a difference, I should of went to Apple from the beginning for ease of use and functionality.

Loving the full screen! Upgraded from a 7plus so having no home button took a bit of getting used to. Sometimes still wish there was a home button/finger scanner instead of always having to manually enter your password or having to tip the phone for facial recognition. System was a bit slow at first but the next software update took care of all of that. Still, overall love the phone!

I use my phone for numerous things (streaming, reading, blogging, etc) and the 6.5 inch screen display is instrumental in providing clear, crisp resolution. I definitely recommend this product

Smooth as expected, still getting used to the size coming from the X which I must say it was perfect as well. Difficult to operate with one hand however the bigger screen is definitely a plus!

Upgraded from an iPhone 8 plus and very impressed with the screen and image quality. Phone feels surprisingly light weight. Operating system seems quicker than my previous iPhone.

I’ve had all model sizes the iPhone has made & I love the large size the best, like the new XS Max. I’ve started watching tv shows on my phone & picture is clear & easy to see in the screen.