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Apple - iPhone XS Max 256GB - Silver (AT&T)-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 1698 reviews

97%
would recommend to a friend

Expert rating

Rating 4.4 out of 5 stars with 31 reviews

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Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    IPHONE TO THE MAX!!!

    Posted
    iris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I’ve written previously about the iPhone 8 Plus and how fond I was of it. Now move aside iPhone 8 it’s time to take iPhone...to the Max. If you’ve owned a plus sized phone in the past then you’ll adjust to the XS Max just fine. If you’re moving up from the standard size, aluminium casing phones for the first time, it is a lot bigger and heavier than you may expect so I’d recommend seeing one in person before you part ways with around $2K. Reasons for its extra weight is the glass back for wireless charging, and stainless steel frame. As was the case with the iPhone X in 2017 the XS series design is very easy on the eyes. The full screen, minimal bezel design is a pleasure to view each day. The notch really isn’t that big a deal for me. It blends in, and let’s be real the status bar is all dead space anyway. The OLED display is superb. Colours are bold, bright and deep. Blacks are dark and inky. I only wish it was brighter though. The display is adequately bright but if you use any device outdoors you’ll find that screen brightness is essential to seeing a great pictures. As OLED technology continues to improve I’m sure this will change. This is my first device with Face ID and I’m very impressed. It works everytime. I have one pair of sunnies that the infrared scanner can’t penetrate and Apple did warn us about this, so I have to remove those glasses to unlock the phone with Face ID, however my other sunglasses and corrective eyewear are fine. It continues to adapt and learn my face in different conditions and angles. I don’t find it awkward to use; you don’t need to hold your arm out as if you’re taking a selfie for it to work and it recognises me laying down in bed with the phone vertical on my chest. The camera. Where do I even start. Every year Apple claims to make better and better cameras. They’re not wrong. Using this device over the summer holidays I’ve snapped some amazing shots with portrait mode which continues to improve. Videos are silky smooth at 1080 or even 4K 60fps. The front facing camera is blow away too with portrait mode as well. iOS is always adapting. It has come along way and there is a way to go yet. I love it’s simplicity and ease of use. As with all Apples products they just work. I really don’t have anything bad to say about the phone. Except the price. If this is the new trend with iPhones then I won’t be reviewing another phone for a while. Not until my arm and leg grow back so I can sell it to Apple again.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Large Screen, Not for Single-Hand Use

    Posted
    Westy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I upgraded to the Xs Max from an iPhone 7 and the additional screen real estate is impressive. The camera with the optical 2x zoom is outstanding as well. Given the updates to iOS 12 along with the new A12 Bionic chip, this computer (not sure we can call it just a phone anymore) is fast and responsive. Face ID takes a little getting used to, as does not having a home button anymore. After a few days, however, the new "swipes" are second-nature and not obtrusive. The reasons for 4 stars (instead of 5) are two-fold. First, while this phone has a huge screen, you're paying a premium for it. At more than $1,000, this phone is the most expensive I have ever purchased. True, it replaces a camera, video camera, phone, portable device, etc., but that is still a lot of money. Second, if you have smaller hands, the size of this phone feels mammoth. Walking through the halls at work and sending a text with just one hand is a thing of the past for me. Even with the keyboard shifted to one side of the screen, I still find myself having to use two hands so that I do not drop this $1,000+ device. So, do you want the biggest screen and fastest processor in an iOS device, this is definitely it (if you can afford it and do not mind two-handed operation).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    More Screen. More To See.

    Posted
    Acadius
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I upgraded from the iPhone 7 plus after two years. I was initially had medium expectations with the iPhone X s Max. I was amazed to see and use the abundance of new features. It took about 30 minutes for me to adjust to not having a 'home' button. The Face ID is spot on in any condition of light. Let me also add that using the Face ID to log into accounts is fast and more convenient than remembering and typing in passwords. I like watching movies on my phone. A lot. Having the iPhone Xs Max allows more screen real estate. Another improvement that has been made is the built-in speakers, They are LOUDER and deliver a more true stereo sound compared to the iPhone 7 plus. There are a lot more features that provide ease of access that I didn't know that I wanted. I cannot make any comparisons to the previous iPhone X and at how much if different from that model but I can say that if you are looking to upgrade then I believe that the Xs Max or even the Xs will make you feel great about upgrading. It is worth noting that Apple has made the latest models more sturdy and more water resistant. Time will tell if I will see that is true for me.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Top of the Line Phone for Top Dollar

    Posted
    brockalee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Phone is great -it's snappy and seems to be able to handle everything you throw at it. I was an android user for many years but Android's seem to always have performance issues only a year or so out of the box no matter what phone you get. It just became too much to maintain. iPhone's and iDevices typically "just work". Not only that but the quality of the build on this phone is top notch. (no pun intended) There is a "notch" at the top but I quickly became used to it being there and it almost feels as though you're still getting extra screen because of the massive size. The top part of the screen that isn't the notch turns into a functional way to access notifications and the control center. It cam be quite a reach for a lot of users, but for me I don't really have an issue. Speaking of notifications, the way Apple handles them leaves something to be desired - I'll give Android credit on how they handle notifications. Sometimes it seems I don't see all of my notifications that come through, and when they do it's a little daunting to think about all the different things you can do with a notification, when all you need to do is either view it, or clear it. Grouping also causes issues when you just want to view one of many notifications, but it's sometimes hard to see just one notification and clear the rest. Either way, i'm nit-picking. It's a great phone, albeit VERY expensive. I do believe this phone will last for many years to come despite iOS slow-downs that are sure to come.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Just ok! Very disappointed in Apple as of late!

    Posted
    LT102
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Just an ok phone in my opinion it is just a fancier faster iPhone 7plus which is what I upgraded from! The screen is bigger yea but when ur watching videos u can’t even use all of the screen it suddenly turns into a iPhone 7plus with big dark blank spaces on ur screen where the 7 plus fingerprint scanner and bezels once was! I have been a long time Apple user and usually upgrade every single year to new devices and have still been with the watches but this is the first time I’ve went to upgrade phones in a long time! Why may u ask? Bc Apple just hasn’t impressed me as of late and I have returned both this phone and the series 4 Apple Watch both only a few days after buying them both! There just not worth it and I’m tired of giving Apple my money every year for devices that just aren’t that big of upgrades frankly! Somewhere along the line Apple has went from being a bright innovative company to a company that just focuses on how they can charge u more and more for basically the same devices year after year! Don’t get me wrong Apple is a good brand and they make good products, they just don’t have much innovation nowadays and they are too focused on trying to figure out ways to charge people more, I think one day they may finally wake up and get back to what made them great again and then I will switch back probably but for now I’m officially jumping to team Samsung bc that’s where the innovations at right now!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Phone as Expected

    Posted
    ESSV
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This my first upgrade since iPhone 6S, I was skeptical, primarily because I am used to with Home button and there is no such provision on the new phone and also it required me to learn new gestures but to my surprise, it is so easy to navigate and I don't miss the Home button at all. The Face ID is seamless, it is easy to setup and use. I also noticed the speed difference between my earlier phones and new Xs Max. I use complete anatomy app regularly on my phone, there is no lag in starting the app or researching human anatomy on the device at all. I am glad I made the switch. I am sure, people with iPhone X may not find it too different but it is certainly a device to switch to if you are using iPhone 5 through iPhone 8+. I ordered the device online at Best Buy, the process was extremely easy, the notification through email and text kept me updated with order process steps. I was notified to pick up when order was ready for delivery, the person at local Best Buy store was very quick and pleasing. I was in and out of the store in less than 5 mins. I would recommend Best Buy online service as well.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great upgrade

    Posted
    JMPF
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I upgraded to the iPhone XS Max from an iPhone 7 Plus. What I've found since upgrading is that I actually like the Facial recognition better than what I thought I would. I haven't had any issues with it recognizing/unlocking under all lighting conditions, etc. As far as speed, it is faster opening apps, etc. I haven't experienced any battery life issues even after using all day, I usually still have at least 10-20% of battery late at night with no charging during the day. The photo and video quality is great and a definite improvement over the previous model I had (7 Plus). And as for the screen, what can I say that hasn't been said? It's large and videos/photos, etc. look gorgeous on this screen. I'm not sure I could drop down in size after using this phone. Finally, I haven't tried wireless charging, but I find that when plugged in the charging isn't any slower than that of the 7 plus. I wouldn't hesitate to recommend this upgrade if you want a bigger screen, better camera, and faster processing from the 7 Plus or older. As far as the 8 Plus and iPhone X, I'm not sure the upgrade would be worth it there as I haven't used either of those.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A joy to use, reliable, fast, great screen.

    Posted
    Kcir
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have used an iPhone since the first one. Before that, I used an iPod since the first one. Before that, I used a Mac since the first one. So let's just accept I am well entrenched in the the Apple garden and that I am not going to compare this to an Android or something. I like the extra screen real estate. The phone is more fluid and faster than anything I have used to date, including a X. I get better reception than my X. The Battery is about the same (8-10 hours), which is a disappointment (my 6plus had a better battery life, 10-12 hours). The Face ID seems faster, but who knows, that may just because the overall phone experience seems faster. BTW, I find Face ID to be FAR superior to Touch ID. I love picking up the phone and it just works. Yes, the phone is expensive. Only you can decide if its worth it. For me, it was.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Beautiful screen

    Posted
    D4rk
    • My Best Buy® Elite Plus MemberElite Plus Member

    that's my first impression the screen is really beautiful, I won't dig much in specs and characteristics that's already well known, but I'll tell you what everyone who sees my phone always ask about, FACE ID, yes the most controversial topic about this phone, people just misjudge by preconception of what they don't know, for me face id is the fastest way to use my phone, I already forget about the home fingerprint button, this is just right, look at the phone and that's it, I got the phone since it came out and it never had issues, most people prefer don't use faceid thinking it makes the phone vulnerable well they are wrong, even if you close your eyes there is no way around to unlock your phone if you are not looking at it. With that said everything else is the same iphone experience like before, I notice the camera is a huge upgrade, it works flawlessly, I use professional cameras and iphone camera can do all the job for me correcting the picture on light and object distance, it really takes professional grade photos and save me a lot of time when I do photoshoot, it's a powerful machine in your pocket!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Bestbuy Purchase ever

    Posted
    Krishna
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is the best purchase I ever had, the product was in an awesome condition, it took like 5 mins to get to that decision, the team at BestBuy were very knowledgeable and their advice was spot on. I prefer buying from BestBuy than at apple store, there are many perks for buying at BestBuy if you are an elite member you get points for the purchase. About the product: This is the best phone Apple has designed to date, I know it is expensive but the price is worth it. Best camera, great battery life, with no almost zero bezels. Even it is impossible for Apple to beat this product next year. My only advice for people on the fence about buying this, BUY IT, you'll not regret your decision if you are ok with the big screen(which I love) go for iPhone XS Max, if not go for iPhone XS. Both are great phones. But whatever it is you are buying it from BestBuy..!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    iPhone XS Max

    Posted
    JordanGeneral
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I get a new iPhone every 2 years. I never get those so-called mid new releases. I laughed at the iPhone X when it came out and I seen it. This XS Max isn’t that. Trust me! This is why I only upgrade, every 2 years only! I told myself, if they don’t make any extreme changes, that I would be keeping my 7 Plus. I was the first to have the iPhone XS Max. Best Buy was giving them out at 8 AM. Before the cellphone stores. It’s a refreshing change. I’m just wondering, what took them so long? It’s extremely expensive though. Lots of improvements! Great phone. Apple has always been good at taking what’s out there and making it better!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    finally

    Posted
    Jerm256
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love my xs max stupid name but I love the phone they apple finally made a "plus" phone and coming from the regular iPhone x its a nice upgrade if you have huge hands like myself battery life is hit and miss and unlike some people I haven't had any connection issues if your an iPhone person that wants a huge screen this is the phone for you and I came from a Galaxy Note 9 and its a great for if your an android person that said I have nothing bad to say about it I switched over because of my job . Pros 6.5 Screen with the same size as iPhone 8 plus LOUDSPEAKERS new color Waterproofing is IP68 CONS Big screen might be overwhelming battery life as I mention is hit and miss

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Everything I could want

    Posted
    Fireballs33
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I absolutely love this phone. I haven’t have a bad time with this phone thus far...And it’s so much fun shopping around for cases. The camera is great for me. I love taking pics of my kids and myself. I watched a ton of unboxing vids and reviewing vids and it’s everything most has said. I purchased the Gold version and I’m in love with it. The screen is much bigger than my previous Android phones. The Face ID is very fast for me. It fits wonderful in my hands and I have small hands. Me personally, I don’t like bulky cases because I want to show off my new toy. If you’re like me and has a love/hate relationship between androids and IPhones, I would definitely choose this phone. It was time to change up my toy. Enioy!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Apple - iPhone XS Max 256GB - Space Gray

    Posted
    Ngoclan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    iPhone XS Max features a 6.5-inch Super Retina display with custom-built OLED panels for an HDR display that provides the industry's best color accuracy, true blacks, and remarkable brightness.¹ Advanced Face ID lets you securely unlock your iPhone, log in to apps, and pay with just a glance. The A12 Bionic chip with next-generation Neural Engine uses real-time machine learning to transform the way you experience photos, gaming, augmented reality, and more. A breakthrough 12MP dual-camera system takes your portraits to the next level with Portrait mode, Portrait Lighting, enhanced bokeh, and all-new Depth Control. Water resistance.² And iOS 12 – the most advanced mobile operating system – with powerful new tools that make iPhone more personal than ever.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect larger-sized iPhone

    Posted
    mjur0
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Coming from an iPhone 7 Plus, I was skeptical about purchasing this phone simply because of the notch and lack of Touch ID support. However, after using the product for a few months, all of those worries are gone and I could not be more pleased with this device. Face ID is incredibly responsive and according to Apple much more secure than Touch ID. In addition, the notch it something that you rarely notice and even when you notice it it's just part of the design - it doesn't interfere with the UI as I originally anticipated. If you love big iPhones, this is the phone to get. The iPhone 8 Plus can't hold a candle to the XS Max (coming from someone who owned a 7 Plus for a few years). The screen is much better, as is Face ID. Nice work, Apple.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Absolutely Worth It

    Posted
    BBakt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    People buying it must understand that iphone Xs and Max are luxury phones. You are not buying it for the features, you are buying it for how does it look and how does it perform with those look. And it is a gorgeous phone. There can not be any better unboxing experience for me. Please do take good care of it. Do not drop it, do not keep it without a case and screen protector. There are tons of cheap and good and best out in market. choose one that fits you. There's no need to talk about feature or looks, you tubers are filling up with its own review. Being said that, why do I buy apple iPhone. Because with experience I know that it will perform exactly same from day 1 to day 365 to so many years. Best support by Best Buy, and Apple. Great job BB :) you are my favorite.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great camera, awesome res, great features

    Posted
    AMYF
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The large format is great however with the defender Otter case this is very heavy and need to watch your wrist action, the camera takes beautiful photos, the animated animojes are awesome, resolution is amazing. However, the phone has many quirks that keep popping up, doesn't save sometimes with lightning cord, issues with right side button, etc. but each one gets resolved finally. The pluses outweigh negatives in size and beautiful picture. Downsize is also very big, hard to carry around. As a woman I take in a pocketbook, for a guy this may be a little too large to put in a pocket. But I love having the latest in technology and get more fond (and sometimes frustrated) each day.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Poor WiFi connectivity, Great OS

    Posted
    Wmykytiuk
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I like the phone a lot but WiFi is horrible. I have no issues with other devices in my home staying connect to the 5ghz network when sharing the same SID with 2.4ghz but the XS Max will connect to the 5ghz for a while but then will default to the 2.4ghz giving me very slow speeds. I have had to split the wireless networks so that they do not use the same SID and while it stays connected, the connection is not as good as my iPhone 6s Plus. Opened a case with Apple and they pretty much stated that there is nothing they can do regarding it and they have no way of duplicating it in the stores. If high speed WiFi connectivity is what you want, I cannot recommend this phone. Everything else works just fine.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best iPhone Yet

    Posted
    Berg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I upgraded from the iPhone X to the XS Max because of the battery life upgrade and screen size increase. I'm on my phone a lot for business, and the screen size increase makes a dramatic difference. I also upgraded from the 64GB model of iPhone X and that also has helped as I was always running out of storage. Very impressed with the craftsmanship of this device, and also the fact that an official battery case from Apple was released. I was on a business trip and used my new phone as a hotspot for 3 hours in an airport, all day at a tradeshow, and was still at 80% charge with the battery case on there. It was nuts as my iPhone X would have needed two charges with that same usage.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Phone

    Posted
    Shay
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Absolutely love the phone. I upgraded from an iPhone 7+ so I’m glad the phone didn’t get bigger but I have so much more screen space. My only complaint, which isn’t even with the phone but more-so with Apple is that I hope they’ll try to push the envelope with multi-tasking and other software features that Samsung releases. I’ve always been an Apple user but if you aren’t into animojis there isn’t much of a upgraded in regards to the software even from my 7+. My friends Note 8 can multitask YouTube on half the screen while texting on the other which seems like something Apple should consider.

    I would recommend this to a friend