Customer Ratings & Reviews

Love it fast and smooth only issue battery dies quickly just wish they woulda add a bigger battery for this phone.

Excellent phone. I liked it. The large screen is very nice and clear. Very happy with it

Great phone...consistent with Apple quality. Purchased XS phone on sale...still pricey! My first phone was a 6-Plus which was purchased in 2014. I didn’t experience any major problems with the exception of slow response time and diminished battery recharge life, which surfaced in 2018. I am pleased with the support and educational resources that Apple provides. No complaints with the operation of the phone.

Upgrading from the iPhone 8 Plus. This is a great phone... & I especially appreciate the convenience of Face ID.

Pixels and colors are sharp and vibrant. The touchscreen is super responsive and smooth like silk. I love it.

It’s taking a little getting used to but so far it’s awesome. Thank you Best Buy. The pictures are incredible.

My wife lovers the color. Phone looks good and runs smooth. Best iPhone you can buy, until the next one comes out.

Great phone, no problems since I’ve used android all my life. It takes time to get used to apps and operating the phone. For the older generation use what you like but try it first? You may go home unhappy like my grandmother did after being used to a particular way of using an Android cell, we made her stick to it for the soul purpose of getting used to it she now likes it but will go back to an android on her next cell? Lol

Purchased this product for my husband and he couldn’t be any happier. Easy to use and excellent quality.

By far the very best iPhone I have ever owned. Just as good as the latest models too

Great value for the money. Apple XS Max is smooth and is sharper than previous models.

I’ve always been a fan of Apple.. but I was a bit skeptical to loose my home button. It took me about a week to stop pressing the bottom middle of my phone, but it was worth it. Much faster and easier to maneuver than my previous iPhone 8 Plus. The camera is way better as well. Don’t let the commercials of, “There’s no difference in this phone vs. the last model”.. because there is. I’m glad I bought this phone, and can’t wait for next year’s model to come out!

Skeptical at first about the phone being much better than the previous iPhone, but it has exceeded expectations!

I specifically chose this phone for the screen size! Have a new granddaughter and wanted my videos and pics BIG!

Always love buying from Best Buy. They make the upgrade process so easy. Best IPhone ever. Battery lasts forever!

easy to use and though it seems fragile I have dropped it a couple times and has yet to crack.

Great phone. Screen is amazing and big. Easy to use. Love the facial recognition login.

I bought this phone for my daughter and she loves it. She said it has the best camera she has seen on a phone.

The screen is awesome. I miss the actual button from my old iPhone though, to me it's kind of annoying swiping around instead of just pushing the button and I actually miss the fingerprint ID too. It's a great phone but I think it will take some getting used to.

Love my iPhone XS Max. Very easy to set up. I did experience a problem with the ringer. Even with the speaker column at its max, I could not hear the phone ringing. I went on line and found that other people were having the same problem. The problem had to Due with the new Face ID feature. I had to turn it off and substitute it with the passcode. No problem with the ring speaker after turning off Face ID. Hopefully Apple has an update to correct this clutch.