Customer Ratings & Reviews

I couldn’t pass up purchasing the XS Max after the price reduction when the iphone 11 was out for a while. This is a great quality phone. Feels like quality the second you hold it and the picture quality is phenomenal! Very happy with my purchase.

After having a failed Samsung with Microsoft os and two Android phones which had quality failures I had iPhones 5s. 6. 7 Plus. 8 Plus. The quality of all my iPhones was great. I enjoyed using all of them. And this one is also very satisfactory.

I upgraded from the iPhone 6s Plus and what an upgrade it is!!!! The screen is amazing, the speakers are loud and clear, the camera blows me away. If you have an older device this is a no brainer, especially if you are coming from a Plus sized device. The white/silver looks great too!

At first I was kinda of hesitate in buying the IPhone XS Max but now I actually enjoy using it and like it way better than the IPhone 8 Plus. I don't have to worry about using the fingerprint id anymore. It's a little slow to setup but you have to make sure you are on Wifi though.

I love my new iPhone. I thought that switching over from my old 6S would be hard, however the folks at Best Buy made it so simple. The new phone is so much more easy to work and I love the face recognition. It’s nice to have a larger screen also. I highly recommend this phone.

No more fumbling with a six digit code to use my phone. Just pick it up. I do miss the percentage of battery life showing. Also, instead of glancing at my phone when I get a ding for an e-mail it says notification. I have to pick it up to see what it is. Other than that, I love it.

Really happy with this purchase. Best Buy rep did a great job walking me through all the new iPhone options and ended up going with this one as an upgrade from my iPhone 7-Plus. Would definitely recommend anyone looking to move to a new iPhone and looking for larger form factor.

The problem that I had when trying to figure out the model XS or XS Max. The two models are different sizes than the iPhone 7, so I had to feel in my hand to figure that out. The speed and the clarity of the phone is much better than the 7. Overall, it is definitely worth the price

I was apprehensive about leaving the home button and finger print scanner behind; however, I find this phone to be very intuitive and so far (knock on wood), my conversion from the 8 plus to the Max has been issue free.

I’m really enjoying my IPhone X max. The phone is fast a lot of storage for videos and pictures and the camera is perfect. I should have gotten this phone a long time ago. I’m so glad I got it when I did. The next thing I need to do is get insurance before the 14 days are up.

My son cannot stop talking about this phone This is the first time he got a brand new phone he usually gets his brothers passed down phones but he is so excited went to school and tell all his friends they were like where you get that from him he was a Best Buy and I love it

First time I've tried the X series of iPhone and I'm learning to like it. Face recognition works well almost all of the time. Getting used to only swiping on the screen takes a bit but everything else is pretty much iPhone. Liking the new camera especially the 2x optical zoom.

I love this phone. It’s not really different form the x but I had an 7 so it’s way different than that. I really want to mention how fast and easy it was to buy this phone at Best Buy. It took maybe 20 minutes. Including transferring everything from my old phone to my new one.

The new iPhones are great devices. They are just very overpriced for what you're getting. If you're already apart of the Apple Ecosystem you will love it. If they don't have their grips in you yet, I'd recommend any of the other more budget friendly and more capable devices.

I’m so happy I went through Best Buy for my phone. This phone is great, I wasn’t even going to upgrade to the XS because it was so good (I did, only because of a sale that didn’t change my bill) but yes, if you have an iPhone 8 or older and you’re interested, go for it!!

It’s the same dang thing year after year! This is the same exact size of the plus which I love the screen is good nothing to spend 1300 on

Overall, this is a good phone. FaceID works quickly and was an easy transition from TouchID. the 6.5" screen is great to look at and the HDR performance through the compatible apps looks great! Battery life is above average and I easily get 5 to 7 hours of screen time. This thing will easily last the whole day for you. The price is the only thing that keeps this from being a 5 star review. As far as iPhones go, you know what you are getting and this delivers, but for $1300 after taxes, it leaves you wanting more.

Nice product but too pricey. Store did not accept my old phone which made me have to contact Verizon how to do.

This item works great. It is fast, it has much better battery life in the previous generations, and the screen is incredibly readable. My only dislike is the loss of the fingerprint reader. This is because I wear a surgical mask, and Face ID does not work when I have it on.

I like the bigger screen. My voicemail is not working so. I plan to visit Best Buy for help.. The service is great at our Lincoln store.