Customer Ratings & Reviews

More perks but i hate the camera quality. Based on where you are the camera is sooo blurry

I have had this phone for over a year, one of the best phones I have every had.

Apple has been disappointing with the numerous problems. One more chance to make me happy.

Not much of an upgrade and very expensive phone. It’s nice but not worth the price.

She has issues with the video aspect of the device. But overall good phone.

iPhone XS Max . It may have been in a warehouse for 2 years because upon opening the device the battery was DEAD. After charging it will only stay charged for 10 hours TOPS. That’s just sitting on a counter. If I actually use it it lasts for 8 hours . So only apple and Best Buy can repair . I was 15 min late for a repair appointment and the geek squad girl who was sitting on her rear refused to repair my phone . She then tells me to call apple for another appointment to get it repaired . I waited 2 weeks for the appointment I had . This phone is CRAP. Not happy at all and I can’t even get these people to repair it . Now it’s to late for me to return. Get the XR or iPhone 11 . Something has gone wrong with apple. Extremely disappointed

This model, the XS Max seems to have issues with speaker phone and connection. If you look it up on review you will find many users with the same problems. The phone itself is nice but too many problems with this model.

This is the one of the best phone and I like perfect camera and features.

Still getting use to phone but so far so good. Think I made a good choice

I bought this phone for my birthday.. I went from note 8 to this.. I liked the camera and was getting the hang of having an iPhone.. but this phone for some reason it was taken 3 to 4 hrs to charge and the phone didn't get reception everywhere .so I returned it . I changed it twice same issue.

I had to return my phone 2 times and now it still drops calls, callers have difficulty hearing you on it, and many other issues with it. I have to make an appointment with the Apple Store after ATT technicians tests found the same major issues with it. Stick with the 8 or 7 iPhone.

it nice and everything but i dont feel it should cost so much

Apple lacks of innovation at its finest. With a 1200 dollars price tag there is no way this phone provides the value it should be. Purchased for giving as a birthday present to an apple fan. Just cannot recommend.

Super nice bigger phone latest model very nice upgrade

This phone has an issue of not connecting sometimes.

I got my device maybe a week ago and am already beginning to see problems with it such as not turning on when clicking the side button, taking time to begin charging when connected and being irresponsive. It's a beautiful phone though, very sleek and elegant.

Having a lot of problems with screen freezing and have to restart constantly. Everything is the same s iPhone X to me, can’t tell a difference in speed but at times this one is slower. I’m going back to iPhone X and returning this one.

I upgraded to the iPhone XS Max from the iPhone 7 Plus. Its quite the upgrade, the processor, RAM, and facial recognition make this phone much faster then my previous one. It took no time at all to adjust to having no home ‘button’ which I thought would take longer. The camera quality is amazing, and while technically having nearly the same specs as the iPhone 7 Plus, the picture quality is better for sure. I highly recommend this phone for anyone considering it. The extra viewing space with the bezels removed is great, and the phone itself is almost the same exact size as the previous Plus models(7, and 8 Plus). Sound quality on the speakers is far better then previous generations. The only drawbacks for me is how much more expensive this phone is from old plus models, paying the same monthly payment as my old phone but for a 6 month longer period. I also wish a 128gb size was available to offset some of that extra cost. I dont need 256 but had to get it because I did need more then 64gb. Otherwise, hands down the best phone ive had, feels extremely premium, very happy that Apple has integrated fast charging via USB-PD via USB-C to Lightning cable, but those accessories should be included standard in such a premium and expensive phone. I understand not including a wireless charger, but a 18W USB-PD charger and USB-C to lightning should definitely be in the box with this phone, not a 5W and regular lightning cable.

After three trips to the local Best Buy. I had to spend 11 hours over four days on the phone with Sprint to get all the phone features to function properly

I switch from my old carrier to Att, however their service was terrible so I returned the phones I bought and canceled my account. Here it is a year later and I received a notice of collections claiming that att did not receive the phones back although the phones were purchased and return through Best Buy.