Customer Ratings & Reviews

Good phone but couldn't get the color I wanted. Couldn't exchange because the color and storage I wanted wasn't in stock and I went past my exchange period. Stuck with this color and storage now.

Long story short, it’s another iPhone. I liked the bigger screen however I cannot get past the terrible notch. Ultimately I ended up with the note 9 and am happy with the switch.

I’ve had Apple phones since they came out. I returned this phone to: (1) Best Buy (2) Apple store and (3) Best Buy plus several hours on the phone with Apple store. I finally had Apple replace the phone with a new Max. IT HAS THE SAME ISSUES as the first one. Keyboard is terrible, touch screen doesn’t correspond with keys (re-calibrated twice), dropped calls, screen half freezes, “jittery” screen (often) etc etc.

Its fine, more expected but I would go with samsung or older versions of iPhone models.... way overpriced....ended up switching back to iPhone 7

Now that I have my phone the website is saying I don’t have an account and won’t let me use me insurance

The iPhone is outstanding. Unfortunately, it wasn't a good experience for my fiancé and myself. This iPhone had to be replaced 4 times due to our account getting compromised. I can't necessarily address the problem on the iPhone but I would like to pin point it on the hacker. I hope this never happens to anyone.

I bought this Iphone as a present for my sister who lives in Turkey , I made sure to buy the unlocked version, I clearly remember asking at least 3 or 4 times . Now she cannot manage to use the iphone I bought, I would like refund. Unfortunately I will not be back to Los angeles till January 20 th tho, What would you recommend me to do ? Please help me out with the situation Happy new year

I have to wait and see the battery half life and see if updates will effect its function Like it did my old phone

Very slow even with strong wifi take 4ever to unlock with face ID. Will be returning it back to best buy

Not a big fan of this phone, freezes up and is constantly having issues

Power button does not turn my phone off I basically purchased a faulty phone

The phone wouldnt activate our number after recieving it. Bought online as our store didnt have in stock as usual on most phones Ive attempted to buy locally. Were directed to go to ATT store because of COVID19 as they couldnt help us over the telephone to get it activated.

Returned the phone months ago yet Best Buy didn't terminate the plan, so now being charged for a phone I don't have. Neither ATT nor Best Buy will take responsibility. Beware--these third party connections are a cluster if anything goes wrong.

the unlocked version is misleading because my device is still unlocked despite paying in full and getting the factory unlocked version! silly me I bought 2 and the other 1 I sent to the Philippines which is now useless!! avery expensive phone that happens to be useless trash

Cell Reception, Charging, Camera issues. Widespread

Nothing new I will prefer to keep using my note...

Repeated dropped calls. Never once had problem before. Verizon tested system with no issues found. Issues with internal antenna. Returned phone to store

The IPhone May be a good phone, but I wouldn’t know because the batttery charge doesn’t last more than 4 hrs. Will be bringing this back.

I'm not an apple fanboy or android fanboy however I will stay away from this phone. The notch is terrible and face unlock was unreliable. Combine that with the fact that it wouldn't charge properly No thanks

Not starting often itunes backup. Sim not supported error message after using it in another iPhone. Second XS MAX with the same issue. Could be a bad batch of phones as it relates to hardware.