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Customer reviews

Rating 4.8 out of 5 stars with 7901 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers appreciate the iPhone XS Max 512GB's camera quality, large screen size, and ease of use. Many also highlight the positive experiences with Face ID and the device's overall features. However, some users miss the home button and find the phone expensive. A few also noted the phone's weight and occasional performance issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 261 Showing 5,201-5,220 of 7,901 reviews
  • Rated 5 out of 5 stars

    Best upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical about switching from android to iPhone but it's the best decision I ever made.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone and fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service at bestbuy for a great phone. Larger Mas size is great easy to read and use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iphone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy shipped this phone next day & I activated with no time. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best iPhone yet!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple quality at its finest. We only get our cell phones at Best Buy now. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been an iPhone user since the beginning. There performance has greatly improved. They didn’t disappear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Picture/Video quality is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New design makes the screen bigger!I was expecting for it to come with an extender which it didn't.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this phone,it’s a new one , best one, I recommend my friends and families to follow Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the new iPhone. Best Buy have a great price and I traded in my old phone for a good price too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son for his new iPhone this case is very durable and will last for a long time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A late convert to Apple!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m an old dog and I can learn new tricks. I’m crazy about my new phone and sick of Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my iPhone XS Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast phone. Full screen. Take a little getting used to without a home button but eventually you will.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From a 6plus to a 8plus to xs10...Apple gets better each new phone I purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Good customer service at the store! Loyal apple fan and they don’t disappoint

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone / nice size

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service at Best Buy & great phone . Very helpful during these tough times

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen on this phone is so clear. The portrait mode takes pictures as if you were a photographer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my wife she loves it. Goes perfectly with her apple watch as she is a Apple customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what we were looking for. Setup and transition from old phone was so easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade, went from 8+ to xs max, definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sweeeeet!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my old iphone for 4 years. That was a great phone. This one is so much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2nd iPhone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got this 2nd iPhone for my wife. an upgrade to her iPhone 6 plus. she said so far so good!

    I would recommend this to a friend