Customer Ratings & Reviews

I’m loving the the phone. Only downside is I should’ve got the space gray color. Chrome on this color is very noticeable when it comes to scratches

Great phone easy to used and work like a champ best phone ever

Overall a good phone. Takes a few days to get used to not having a home button but no biggie. I don’t think the battery life is as good as the 8+.

The iPhone XS Max was a huge improvement over the iPhone 7 Plus. Had a lot of improvements compared to the 7 Plus.

I got phone late at night and store was closing, when i got it home i noticed that the camera lens was cracked, called best buy the next morning and they said they could exchange it but would have to charge me another 30 activation fee, was told to go to apple because it was a factory defect, after getting an appointment and spending some time there i did leave with a new phone at no charge, so far all is good with second phone, fingers crossed

Thought I would have bigger viewing screen; but it’s just the same as the previous versions since it black bars the sides of the screen anyway.

Thought I would have bigger viewing screen; but it’s just the same as the previous versions since it black bars the sides of the screen anyway.

My only concern is the battery life. I thought it was suppose to last a while. I take it to work and by 5 pm I am about a quarter battery life.

First phone since 6plus.. loving so far but really haven’t had long enough to be 100 positive.. camera is amazing which is important to me..

I just got this 6 days ago, I was so overdue for an upgrade , always get my phones at Best Buy even though been with sprint 24 yrs and never an issue and actually this isn’t BB issue, no one can hear me well, and I can’t just press a button to type I have to press super hard and this is ridiculous - oddly enough my battery is draining fast . I’m going to return or should say exchange hopefully cuz I love the phone it can work

I enjoy having this phone because it easy to use. The camera is great. Love the wireless head phones that works with the phone as well.

It’s a great phone, I just wish apple would release a new product when the products optional functions are actually usable. ie dual sim.

I can’t give it a 5 because it seems to be a problem touching multiple sections of the screen at the same time. It’s definitely annoying!

Loved it and the emojis. Battery could be better but i switch to iphone every year no other issues than that

My wife upgraded her phone from Samsung to this one. She really likes it. It's been a smooth transition and she has no complaints.

I was excited to upgrade from my iPhone 6 Plus to the XS Max.. so far, the phone has been quite glitchy, apps are not running smoothly, “hey Siri” hasn’t functioned, phone freezes up when auto-dimming. Camera quality has improved, indeed, but I’m not blown away. The faster processor is clearly an upgrade and does work efficiently. As of right now, I cannot justify the hefty price tag for the value of the “enhancements” vs. competition.

This phone was purchased for my daughter. Good phone but the only thing she doesn’t care for is the camera and the way the pictures look.

Let me start off by saying that I have owned every iPhone since the 3Gs and they have improved each year since, some more so than others. But the quality and usability of the iPhone XS Max is by far the best Apple device to date. From the design, the premium feel in the hand, it’s great form factor, the body to display ratio, the Oled panel, and iOS 12 running on 4GBs of Ram makes this phone outrun the competition by leaps and bounds. I have experimented with the Note series, Galaxy series, LG, and even tried the Pixel 1 & 2 XL, but for some reason Apple gets me to come back everytime. Right out of the box you know you have purchased a premium device, and as much as other manufacturers aim to outstretch the iPhone, there is a clear reason why iPhones is number 1. Yes, the device is not cheap and yes I do think at this price point a Fast charger or pair of AirPods SHOULD be included!! And while the display on this device may not have as much PPI as a note 9 or have the camera optimization of the Pixel 3 XL. What it does have is one of the best software and hardware experiences that $$$ can buy. The battery life is incredible and depending on how you use your device it can easily stretch to 1.5-2 days between charges, no need to top up throughout the day like on previous models. Signal quality has been excellent (WiFi and LTE) and speeds between opening up apps, streaming video, or browsing a web page makes this device feel like a pocketable iPad Pro. If you are on the fence about the size, be comforted in knowing that if you have ever had any of the Plus model iPhones (6+ 6s+ 7+ or 8+) it has the same body size, but all screen and close to zero bezels. I am 6’4” with large hands so I can understand if this isn’t too manageable but most phones nowadays are becoming less and less applicable for the 1-handed user. So if you like big colorful vibrant displays, do yourself a favor and opt for the Max.. Yes plenty of people scoff at the $1100 price tag but phones are the one device we use EVERYDAY. (Even over computers or cars) I tend to upgrade every year, but this might be a device a keep through one extra Apple iPhone cycle because it hits every mark. Fast, great battery, excellent camera, memory, amazing display, iOS 12, awesome selection of accessories to pair it with; Apple Watch, AirPods, wireless charger etc. Overall, give this device a chance and I promise you after a day or so you won’t go back!!!

I like most of the features,so far. I think the face recognition needs some work. In the dark it is a pain to get the phone to turn on.

The camera is not as good as I expected and some of the controls are different than every other IPhone. Overall OK, but not all that...