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Customer Ratings & Reviews

Model:
MT5C2LL/A
SKU:
6009766
Your price for this item is $849.99

Customer reviews

Rating 4.8 out of 5 stars with 7901 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers appreciate the iPhone XS Max 512GB's camera quality, large screen size, and ease of use. Many also highlight the positive experiences with Face ID and the device's overall features. However, some users miss the home button and find the phone expensive. A few also noted the phone's weight and occasional performance issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 386 Showing 7,701-7,720 of 7,901 reviews
  • Rated 3 out of 5 stars

    Prefer Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not a bad phone. I am just use to Samsung. To me this one doesn't compare. Slower, the picture quality is alright.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this phone and the screen was scratched within a week and they won’t fix it unless I pay $300 for it. Which stinks.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too pricey for not many new features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have iPhone X, keep using it and wait for the next iPhone. This one isn't worth the pricetag for the upgrade.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First.. the crew at Best Buy Rocks! Unfortunately ATT didn’t honor the special I had been offered. After 20 years with Verizon I made the switch in an effort to lower my Direct tv. No good. Wasn’t willing to sacrifice reception for nothing. IPhone 10 max was nothing to brag about. Couldn’t get passwords to work. Bad deal all around. Except for the awesome service at Best buy

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great phone but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone but overpriced !!! If the price goes any higher on the next new iphone I won’t be able to forward it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great Phone, Poor Battery Life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lovce the large screen, but the battery life is lacking, Sometimes with just normal use, I only egt about 6 hours.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nothing new

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just another apple phone. No new innovations. Give me my Samsung back

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't keep a charge as long as my last iPhone and I'm busy, so that's not good! Disappointing!!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Iphone XS

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. No longer with Sprint but, I kept the phone thru the service transfer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has many useful features. Not very user friendly especially if your switching from an Android.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Overall is okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone itself is really nice, but the thing is that the camera quality isn’t actually really that good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Regret “upgrade”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like the Max XS. It is not as user friendly as the 6S or 8. I wish I could return my phone for an 8-

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best apple has to offer? Seriously, it is years behind. Everything feels dated and like an old phone. Those who love apple must not have ever used android because if they had, they would realize how awful these phones are. I made a huge mistake switching to apple. This is overpriced junk.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a little disappointed that for the cost not enough has changed. Apple used to be more innovative.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Same old phone with extra features

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing fancy from Iphone 8. Same old phone with some added features of no use.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average phone with extra $$$$

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing fancy from Iphone 8. Same old phone with some added features of no use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Still uncertain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was talked in to this, previously a Samsung user, and quite frankly can not see the advantage.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Fun stopped after 6 hours

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery does not last as long as they claim. And yes I have the settings correct. Not worth 1000.00.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good so far, big learning curve.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone, hate the lack of ease to transfer items from your old phone. Again big learning curve.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok phone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An ok phone, not a fan of Face ID. This was a god value when on sale

    I would recommend this to a friend