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Customer Ratings & Reviews

Model:
MT5C2LL/A
SKU:
6009766
Your price for this item is $849.99

Customer reviews

Rating 4.8 out of 5 stars with 7901 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers appreciate the iPhone XS Max 512GB's camera quality, large screen size, and ease of use. Many also highlight the positive experiences with Face ID and the device's overall features. However, some users miss the home button and find the phone expensive. A few also noted the phone's weight and occasional performance issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 387 Showing 7,721-7,740 of 7,901 reviews
  • Rated 3 out of 5 stars

    Speaker quality needs work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning this phone, was not happy with the quality of speakers.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In full honesty, there isn’t any HUGE changes that really WOW me. But you know, we buy the hype.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ehhh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More perks but i hate the camera quality. Based on where you are the camera is sooo blurry

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this phone for over a year, one of the best phones I have every had.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Apple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple has been disappointing with the numerous problems. One more chance to make me happy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping for better quality pictures, not sure I’m properly using the camera.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Beautiful phone but expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much of an upgrade and very expensive phone. It’s nice but not worth the price.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not ready for release!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm normally an Apple fan but definitely not this time! Went from the X to the XS Max and had several issues with my unit! Connectivity issues, blue tint pretty bad, charge gate, etc. Took it back a d exchanged for the Note9 and have had NO issues at all, soooooo glad I switched! That's way to much $ for all the problems!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really liking this new phone. I talked a couple people into buying one too .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    For my daughter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She has issues with the video aspect of the device. But overall good phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone XS Max with sad battery life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone XS Max . It may have been in a warehouse for 2 years because upon opening the device the battery was DEAD. After charging it will only stay charged for 10 hours TOPS. That’s just sitting on a counter. If I actually use it it lasts for 8 hours . So only apple and Best Buy can repair . I was 15 min late for a repair appointment and the geek squad girl who was sitting on her rear refused to repair my phone . She then tells me to call apple for another appointment to get it repaired . I waited 2 weeks for the appointment I had . This phone is CRAP. Not happy at all and I can’t even get these people to repair it . Now it’s to late for me to return. Get the XR or iPhone 11 . Something has gone wrong with apple. Extremely disappointed

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nice phone but has issues.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model, the XS Max seems to have issues with speaker phone and connection. If you look it up on review you will find many users with the same problems. The phone itself is nice but too many problems with this model.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I like

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the one of the best phone and I like perfect camera and features.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new I phone and all the upgrades it has. I had and I phone 7 plus

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Still getting use to phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting use to phone but so far so good. Think I made a good choice

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    hated it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my birthday.. I went from note 8 to this.. I liked the camera and was getting the hang of having an iPhone.. but this phone for some reason it was taken 3 to 4 hrs to charge and the phone didn't get reception everywhere .so I returned it . I changed it twice same issue.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s okay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually liked my Iphone 6s plus phone better ❤️

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Returned for Refund

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the size and speed but the X has an issue when in area's that have fringe reception... My co-workers with AT&T could Facetime when Verizon could hardly get a text out. I went back to my iPhone 7 and got better performance.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return my phone 2 times and now it still drops calls, callers have difficulty hearing you on it, and many other issues with it. I have to make an appointment with the Apple Store after ATT technicians tests found the same major issues with it. Stick with the 8 or 7 iPhone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    beatifil

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it nice and everything but i dont feel it should cost so much

    No, I would not recommend this to a friend