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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 7901 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers appreciate the iPhone XS Max 512GB's camera quality, large screen size, and ease of use. Many also highlight the positive experiences with Face ID and the device's overall features. However, some users miss the home button and find the phone expensive. A few also noted the phone's weight and occasional performance issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 256 Showing 5,101-5,120 of 7,901 reviews
  • Rated 5 out of 5 stars

    Apple iPhone XS Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cell phone. This is my third iPhone and this particular phone is a step above the rest!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new iPhone. I do think the price is a little much but I haven’t found any issues with it yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the wait

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been wait 4 years to upgrade and it was worth it. Only took one one day to get use to no home button.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor WiFi connectivity, Great OS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone a lot but WiFi is horrible. I have no issues with other devices in my home staying connect to the 5ghz network when sharing the same SID with 2.4ghz but the XS Max will connect to the 5ghz for a while but then will default to the 2.4ghz giving me very slow speeds. I have had to split the wireless networks so that they do not use the same SID and while it stays connected, the connection is not as good as my iPhone 6s Plus. Opened a case with Apple and they pretty much stated that there is nothing they can do regarding it and they have no way of duplicating it in the stores. If high speed WiFi connectivity is what you want, I cannot recommend this phone. Everything else works just fine.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Phone I've Owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has the best camera I have seen in an iPhone and is super fast. I really like the iPhone XS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an iPhone 8 Plus and there's a huge difference between OLED and LCD, the display is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been an iPhone user since version 3. Loving this new one. Beautiful screen, super intuitive to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone with all the bell and whistles. A little too pricey, but what do you expect, it’s Apple :-)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone! Great buy if you are like me and have been waiting for a bigger version of the iPhone x.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone replacement

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for replacing older iPhone. Couldn’t beat the the price when on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best I phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best I Phone that I have ever seen and lots of new features I highly recommend I phone xs max

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple plus Best Buy a no brainer love the the customer service and phone of course

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned and loved the x but I upgraded for the bigger screen. I love the new color and the phone overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my daughter and she loves it. She can not put it down. Great purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great New iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Time for an upgrade and couldn't be happier. Same great Apple quality and a ton of upgrades. Love Apple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XS Max

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves this phone. Has everything he needs and takes great pictures

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For my son. I'm an Android user, but he has had multiple apples and talks highly of the new version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love new features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to learn great camera love the new features great pixel count and love the user friendly features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear screen. Nice video. Some operating bugs, but I am sure apple will make a fix for it. Has iOS 12 now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my iPhone XS Max. It feels like my iPhone 6+ but with a better screen. I also love the gold color!

    I would recommend this to a friend