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Apple - iPhone XS Max 64GB - Space Gray (Verizon)-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 1458 reviews

97%
would recommend to a friend

Expert rating

Rating 4.4 out of 5 stars with 32 reviews

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Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Best iPhone experience yet!

    Posted
    UPittgrad2014
    • My Best Buy® Elite Member

    Let me start off by saying that I have owned every iPhone since the 3Gs and they have improved each year since, some more so than others. But the quality and usability of the iPhone XS Max is by far the best Apple device to date. From the design, the premium feel in the hand, it’s great form factor, the body to display ratio, the Oled panel, and iOS 12 running on 4GBs of Ram makes this phone outrun the competition by leaps and bounds. I have experimented with the Note series, Galaxy series, LG, and even tried the Pixel 1 & 2 XL, but for some reason Apple gets me to come back everytime. Right out of the box you know you have purchased a premium device, and as much as other manufacturers aim to outstretch the iPhone, there is a clear reason why iPhones is number 1. Yes, the device is not cheap and yes I do think at this price point a Fast charger or pair of AirPods SHOULD be included!! And while the display on this device may not have as much PPI as a note 9 or have the camera optimization of the Pixel 3 XL. What it does have is one of the best software and hardware experiences that $$$ can buy. The battery life is incredible and depending on how you use your device it can easily stretch to 1.5-2 days between charges, no need to top up throughout the day like on previous models. Signal quality has been excellent (WiFi and LTE) and speeds between opening up apps, streaming video, or browsing a web page makes this device feel like a pocketable iPad Pro. If you are on the fence about the size, be comforted in knowing that if you have ever had any of the Plus model iPhones (6+ 6s+ 7+ or 8+) it has the same body size, but all screen and close to zero bezels. I am 6’4” with large hands so I can understand if this isn’t too manageable but most phones nowadays are becoming less and less applicable for the 1-handed user. So if you like big colorful vibrant displays, do yourself a favor and opt for the Max.. Yes plenty of people scoff at the $1100 price tag but phones are the one device we use EVERYDAY. (Even over computers or cars) I tend to upgrade every year, but this might be a device a keep through one extra Apple iPhone cycle because it hits every mark. Fast, great battery, excellent camera, memory, amazing display, iOS 12, awesome selection of accessories to pair it with; Apple Watch, AirPods, wireless charger etc. Overall, give this device a chance and I promise you after a day or so you won’t go back!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    iPhone XS Max

    Posted
    Gadgetgal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I've had an iPhone 6 Plus for 4 and a half years and I've been very happy with it. I checked out the new phones and saw that the XS Max was the same size as my 6 Plus but the whole screen was used. So I purchased it. It works a little different than the plus (no home button, shuts off differently, among a few things), but I've gotten used to the differences and I actually prefer them. I love the Face recognition feature, and I love swiping up to get out of an app. It's a lot faster than the Plus and Siri is easier to use. I haven't had any problems charging it because I charge it wirelessly. I love that feature. Apple products are great because I can back them up to my computer and when I get a new product just restore it from the backup and everything is there. My games are where I left off, all of my texts are there. It's great. The only downside is it's a little heavier but that's nothing. So all in all, I'm really glad I bought this phone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Beautiful!

    Posted
    Mg88
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The display is what put it over the top for me and was the main reason I purchased it! The screen is just beautiful and big and that’s what I love! Coming from a plus model, I’m use to the big phones and have had one since they first introduced them, so the size doesn’t bother me at all. With it being all screen now it can be a little more challenging to reach certain parts of the screen even with big hands, but Apple still has the reachability feature on these which makes it easier. The phone feels amazing and very high quality. iOS over the last few generations lost that buttery smooth feel it use to have, Apple has definitely changed that with iOS 12. iOS 12 is a big on improvement on all hardware that will run it, but on the Xs and Xs Max with the 4GB of ram it is seemless like it use to be. These aren’t cheap phones , but they’re definitely worth it if you’re in the market for one. If I had one knock it would be that Apple still ships these with the 5w charging brick even though these phones support fast charging. This to me inexcusable for a phone of this price in 2018/19. If you like a big screen, this thing will satisfy all your needs.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Barely works

    Posted
    NoAppleFan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Phone looks nice but when it locks up you have to go thru the hub of hell to get it replaced. Phone was taken to geek squad for the problem. They explored and putting in a new screen even though the phone heats up drastically when the lockup occurs. One day later same problem . Into geek squad, they can not replicate problem say to come back when it acts up again. Back in the next day for a doctor appt and the phone locks up, into geek squad. They take phone and say a replacement is warranted, so apt for next day to get new phone. Back to geek squad who then has to go thru the whole diagnostic again , says they will replace but do not have the same phone(color) and will have to order, maybe a week and it will be in. Well we are still without this $1000+ phone and will have to wait. In defense of geek squad, they must follow Apple protocol but 7 trips back and forth (25 miles each way) is not a good way to build good will. Buyer beware of this phone.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    No finger sensor ruins phone

    Posted
    Eae50

    I got this phone on release day. I bought the iPhone X s Max 512 gig. I’ve been an iPhone owner since the iPhone 4. So believe my I’ve owned and used many iPhones. Once they added Touch ID to the iPhone that was by far my favorite and most used feature in an iPhone ever. Now I didn’t own the iPhone X because I prefer a larger phone and it was to small for me, so this is my first time ever using Face ID and not having a finger print sensor anymore and I freaking hate it! Removing the finger print sensor makes me dislike this phone. I didn’t think it’d matter to me but it does enormously. Use to be so easy logging into my iPhone 8 Plus. And it never failed. Face ID fails for me at least 50% of the time. Don’t get me wrong thie rest of the phone is amazing to me. I love it but not having a finger print sensor ruins this phone to me. I’ll keep this phone for 2 years but if Apple doesn’t bring back some form of Touch ID in the future I think I’ll be looking elsewhere for my next phone. It’d be so easy to turn the apple logo on the back of the phone into a finger print scanner. And if it were I’d give this phone 5 stars. But getting rid of it makes me hate this phone. I did give it 3 stars cause the rest of the phone I love but bring it back apple or I’m done. Thank you.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    It's a great phone

    Posted
    Kiel695
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I was upgrading from an iPhone 6 Plus, not the 6s model, and needless to say there have been some pretty decent upgrades in 4 years as far as phones go. The best part of this upgrade, is the OLED screen. Assuming that most people have experience with an iPhone that are considering this one, 64GB is not going to be enough if you enjoy taking a lot of photos and/or videos without uploading this to a computer, online cloud options, or deleting some. Of the 64GB, the operating system takes approximately 6GB as of now, leaving you with 58GB for apps, photos, etc. Plenty for me, but just know your data usage and consider if this will be enough for you. If you have never owned an iPhone before, this is a great option that is basically a miniature laptop so take good care of it and it can last you 4-5 years pretty easy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great phone beautiful display

    Posted
    boaa1kei
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After having Samsung and android pretty much my whole life i recently witch from my galaxy s8 to a iphone 6s plus some might see that as a downgrade but honestly the 6s plus is the phone that changed my mind about apple phones and the XS MAX definitely was the right choice for me over the note 9 if the XS MAX had a smart stylus it would be perfect one thing still trying to get use to is no longer having a fingerprint scanner instead facial recognition aside from being in total darkness it works every time and quick. the camera quality is amazing awesome resolution and i never thought a phone with a 6.5in display would fit and feel so comfortable the phones screen to edge ration gives me the large display i wanted but without the overall size being to big and is all around just a beautiful phone that when picked up for the first time you can instantly feel the quality very pleased with best buys level of customer service as well very helpful and friendly.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall Good Phone

    Posted
    Shay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    So prior to the iPhone 8 Plus, I’ve always been an Android Galaxy guy. I wanted something new and different, so I opted for the iPhone 8 Plus. The experience was different but I wasn’t a big fan of the bezels on the top and bottom. All of a sudden, the IPhone XS Max came out! From top to bottom, front to back the phone screams, “look at me”. The finish is beautiful, the display is crisp. Not quite at the level of the latest galaxy phones, but pretty close. I’m not much of a camera guy but this phone actually had me taking pictures and enjoying all the new features! This phone is incredible! There are tons and tons of features added, the processor is fast, and the display screen is what I enjoy most. The iPhone XS series is a little pricey especially the Max and it lacks a little bit in durability, but besides that, overall a great phone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best phone yet

    Posted
    K1234
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I finally decided to upgrade from my old iPhone 6S Plus. None of the new phones after that jumped out at me enough to upgrade, then the XS Max came out and I was sold. Took me a little while to take the leap but I’m glad I did. The phone does a ton of cool things. Too many to list, but what I like best is the quality of my pictures. Absolutely amazing. I also love that I can unlock my phone just by looking at it. No more fingerprint (which was easier than a manual passcode) but could still be a pain. This phone is a great size in width & length, and not thick at all. If you’re not into bigger phones they offer this one in a smaller size which is a great option. So far I haven’t found anything that I don’t like about it. I love it!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Planning on making the switch to Android?

    Posted
    ThatOneRandomTechGuy
    • My Best Buy® Member

    This phone is good. Just good. Not really that much better than the iPhone 7 I upgraded from except for obviously the screen, Camera, stereo speakers and a faster processor. The same “upgrades” that we’ve been getting for a while now. I think it’s time to make the switch at least for me personally. I like what Google is doing with software. There are some cool things here though if you didn’t buy the original X. 1. The screen is super bright 2.The notch although annoying doesn’t get in the way as much as I thought. 3. OLED 4. Animoji’s are a thing I guess? 5. Apples ecosystem. If those 5 things don’t get you excited then don’t buy this phone. It’ll feel new right until you get it out of the box. Afterwards it’s just meh... None of this would be bad if it wasn’t so expensive. If you want to feel like you have a new phone I say wait until next year or just make the switch to Android.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Top Notch!

    Posted
    TechGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Bought this for my girlfriend on valentine's day. She definitely needed an upgrade from her previous iPhone 6s and she is totally in love with it now. It was an in-store purchase and there is no question about the quality of the product. It was top-notch. I am an android guy but after playing with it for couple of days now, I can say that this is the best iPhone out there. Top of the class display, radient colors, excellent camera (I rate it as second best after pixel), high performance (been 15 days and no lag as per my girlfriend) and excellent battery life. The only potential down-side would be the cost as it is definitely expensive but in my case, it was the right purchase and the right time to do it :)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great phone

    Posted
    Seth
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    iPhone XS Max is a great phone! I had the iPhone X when it first came out. I disliked it due to a few reasons, size and Techical glitches that I ran into. Now with the Max I absolutely love it. It’s fast, it hasn’t glitches or locked up on me. The camera is great for normal photos or snap chatting. The phone service seems to work really well in most places that I go. The battery seems to last a while. I work through Gmail on the sarfari for my job. It gets used quite a bit during the day and I always have battery for when I am relaxing before bed. The facial recognition works extremely well. I haven’t had it have any issues not unlocking my phone. If you are an iPhone fan or looking to switch to this phone I would recommend it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Another superb Apple Product

    Posted
    mr2loops
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I Originally decided to wait on buying another iPhone due to the fact that my 6s was still functioning well and I wasn’t to happy about having the TouchID feature removed. However, upgrades are imminent in time so I waited for the second line of this new concept to drop (gives time for those quirks to be worked out) and I must say now that I have been using it it for several weeks, it is pretty flawless. For me I’ve enjoyed the new gesture and FaceID features. Performance is quick and fluent and the battery “as expected” last longer. It’s fast charging works well and overall sound is a bit louder. All in all it’s an Apple device, quite pricey, but nicely designed and for us long standing Apple users this simply means you get what you pay for.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Basically the same as all other iPhones

    Posted
    Hard2Please
    • My Best Buy® Elite Plus Member

    I just replace my iPhone 7 Plus with this new model and everything is basically the same as it has always been on all Apple products. The screen is slightly better although most apps still look the same regardless of the brighter screen. There really aren’t very many new features that I’ve noticed except for maybe the live wallpapers which don’t really matter. I’m not a big fan of the way they have swapped swiping up from the bottom to now swiping down from the right hand corner of the top the phone to access what used to be the bottom options. You’re no longer allowed to view your battery in percentage mode unless you’re swiping down from the upper right corner and it only shows it temporarily while that is there.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best iPhone yet

    Posted
    Buriedpanther
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Honestly guys I can’t express how much love I have for the new iPhone XS Max. I’ve owned an iPhone ever since the 3GS when I was 7. I’ve owned other phones along the way like Samsung’s, Sony’s, a old Windows phone. I honestly would never leave the Apple world of technology. The Face ID isn’t even an issue if you are worried about that because every app I use with a password or that uses Touch ID allows for Face ID as well, that includes USAA a Government banking app! The cameras a absolutely phenomenal as well, talk about a professional level outcome! The screen is gorgeous too, honestly the notch is unique and I like it, it doesn’t interfere or get in the way with anything.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect iPhone

    Posted
    Patrick
    • My Best Buy® Elite Plus Member

    I love this iPhone, it really is amazing. I upgraded from the iPhone 7 and its such a nice change. This phone is faster and has an amazing screen. The Face ID is also really reliable and I was surprised when I found out that it worked at the night. The no home button didn't really take that long to get used to, for me only a few hours. I actually like the no home button because I can swipe from app to app really easily. Also, some people complain about the notch and I really don't mind it at all. I paired this phone up with the Apple leather case and a basic screen protector. So far, it is really nice. I got the apple leather case because it feels really nice. But, I really also like the gold finish so maybe in the future I will get a clear case as a backup.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    Syoung010
    • My Best Buy® Member

    This is the best iPhone I’ve had. The battery life is amazing even if I’m on it all day long it’ll still have a big amount of percentage left on it. To me, I feel it chargers pretty quickly and I don’t feel the need to buy the faster charger. Even though it doesn’t come with the small cable for the headphones, it’s only $9 to get another one so I’m not complaining. The size of the screen is also great and the colors are vibrant on it. The camera is amazing as well and it takes great pictures of everything even in low lighting. I myself think it is worth the price. If you’re not picky about the small stuff like the adapter for earphones, or for it to be charged in two seconds, then you’ll love it as much as I do.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wonder Phone

    Posted
    Kiel695
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Bought this phone for the wife, the Gold looks pretty good this time too and apparently it is one of the more popular colors. Anyway, the highlight here is the OLED screen, which if you have never owned an OLED television or spent any time with an OLED screen the difference in colors and blacks will be a delight to you. Everything else is as you would expect from an iPhone, high quality. If you have never owned an iPhone before, this is a little pricey but if you take care of it then it will serve you 4 years pretty easily, and longer but after about 4 years you may start to notice not all apps will be compatible with it anymore (typically games and such).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very happy with the iPhone XS Max

    Posted
    ThunderHawk
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Was upgrading two iPhone 6s. When at BB, saw the XS Max next to the XS and I thought, OMG, the Max is huge! But putting the phones back to back, the Max is not really THAT much larger. Called my wife to see if she had a preface. Nope, up to me. So I went with two XS Maxes, Happy I did. Reading emails is much easier, viewing app contents is nicer, surfing the web is nicer with a larger screen and the speakers really put out a good quality stereo sound. I have not had an issue carrying the phone in my pants pocket (usually front) and have quickly adjusted to the Max's increased size over the iPhone 6. BTW, my wife likes the Max and also has no issues with the size.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is the best phone that I have ever owned. I used to have an apple phone back when they first came out and 3-4 models after that. Quickly I realized that apple was not making changes to screen size or functionality. That’s when I went with Android and been there ever since till this phone. Let me tell you that this max iPhone is awesome, amazing and better then android for several reasons. One reason is the apple ecosystem, it just works so flawlessly and the quality of apps is equally amazing. Overall the build quality and overall phone is very premium compared to the competitors. I recommend to anyone family and friends.

    I would recommend this to a friend