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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 816 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

86%
would recommend
to a friend

Customers are saying

Customers are delighted by the iPhone XS Max Smart Battery Case's extended battery life and wireless charging capabilities. Many appreciate its protective qualities and the overall build quality, noting a positive user experience and ease of use. However, some users find the case to be somewhat bulky and heavy, and the price point is a common concern. The size increase is also mentioned as a factor affecting the user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 816 reviews
  • Rated 3 out of 5 stars

    Apple battery case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case material is not durable especially for the piece. It breaks. The case wears out fast and chips. It does hold a decent charge, but I expected a longer charge.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay case, wasn’t what I expected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay, does the job. But I just don’t like the fact that my phone is none stop charging, it would be cool if it had an on or off button like other phone charging cases.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It’s OK.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably being generous in giving it 4 stars. Let me start by saying why I gave it 4 stars. It does what it is intended to do, give longer use between charges. It also looks great, has decent grip, charges wirelessly, and shows separately on the notification screen, being an Apple product. What isn’t so great? Well, not sure it is a very protective case. Feels much less protective than a Mophie case. It is always charging, well up to the point there isn’t a charge left. Maybe this is a personal preference, but I would rather turn on the charge as I feel needed. The case charge seems to drain fairly quickly when using the phone. It does feel pretty bulky and heavy as well. Overall, I would recommend it, but it is far from what I expected. Then again, when it comes to cases, Apple does appearance and functionality over protection, so it is what it is.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unacceptable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 star is too generous. If I could give a 0 star rating I would. Apple is aware of defective units being sold. I don’t understand why they are still trying to sell these if all the defective units weren’t pulled. Instead you are playing a risk by purchasing these and getting a defective one. I ordered this 3 times and ended up with 1 working unit.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    case tears easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this item for less than three months and there is a tear where the none battery area meets the battery. Also, super expensive.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Expensive version of the Amazon garbage.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t charge my phone. Charged with the phone in the case and also separately. When charging separately the LED in the case showed green indicating a full charge. When plugged into the phone the case showed zero charge. Tried resetting, restarting everything etc, but nothing worked. Same garbage as the cheap Amazon ones except this thing cost $130. Returned.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s okay

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement battery case. My original one stopped working properly and got a replaced for free. Probably will not purchase another one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Apple XS Max smart case.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great look and feel. Not recognizing my phone. Going to visit apple store to see if the case or phone is defective.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I have had better and not as good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this case for over a month now, if you use your phone heavily for a day, you will need to charge battery pack and phone for next day usage.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I thought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes with this case but the truth is that is not worth the money. Without any charge the phone will last you just one day. No more.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ehhhhhhh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works but i had issues with getting the phone to charge wirelessly with the case. I felt you had to position the phone just perfect for the unit to charge. Second if you have extremely large hands then you will have no problems text on this beast because of the screen size and the added Inch or thickness on the back it gave me hand cramps trying to text with one hand. thus i didnt want to make my life difficult for extra juice.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Case Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First day of purchase it got a dent so easily. This is my second time purchasing one of these and definitely not a happy customer.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    24/7 battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is amazing. Especially for those who are constantly on their phone every day.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Apple

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is a great idea but the battery dies fast and the material is good for a couple of days then it starts to break down

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Handy battery case for iPhone XS Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery charges after charging the phone first. The battery in the case does not seem to last long and takes longer time to charge.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Battery case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This quit charging after a few months. I'm not sure I would recommend this particular battery case.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing Reliability

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is a great idea, however the silicone breaks down very quickly and I have gone through 3 of these as they became defective and would no longer hold a charge and instead drained the phone battery… now that they are discontinued, I can no longer get it replaced.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice and sleek for a while if you don't drop it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There’s no way to turn it on or off. If you drop your phone once the case starts to break easily.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s okay but not for the price I payed!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an okay product but not for the price I payed it dies way to fast after charging up my phone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bulky

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case made the phone extremely bulky..........

    No, I would not recommend this to a friend