Customer Ratings & Reviews

I loved it at first. I go through my battery so quickly. But before long the case wasn’t staying connected. I had to take it off the phone and charge them separately. Then the connection got worse and it would’ve stay connected while it was just the phone. It was to much of a pain to use it, so u switched back to a regular case and carry a power bank with me abs face charging cables everyone.

Ehh it’s okay dies quickly and kinda wish it had a turn off button would save a lot more battery on the case.

The case does not have enough juice to fully charge your phone. If you use it for gaming, it will over heat.

The case doesn't have a power of on or off. It continually charges the phone even when the phone is fully charge.

This case needs an off/on switch so it does not charge over battery on the phone.

Purchased this item and it was defective. Didn’t last a month .

Nice case! Smooth feel good grip...battery died after 3 months

This is the second Apple smart battery case that I have purchased from Best Buy. Neither case will charge and is not recognized by my iPhone XS Max. I will be sending this case back and will forego a new case until I buy the iPhone 13. I am very disappointed to not have a working smart battery case.

seems as though the rubberized case, dust and dirt cling to it? I did return it to store.

This is not a good case. It doesn’t stop charging. I bought this for a trip so that I would be able to not worry if we were exploring if I needed more battery. If the chase is on it charges even when the battery is at 100%, which makes no sense. I would not recommend this case.

Worked great at first, then it stopped working after a few days. Returned it

I bought this case twice. Unfortunately, it did not work for my phone. My phone did not recognize it in the widgets section and would not register how much charge it had. I returned both.

VERY DISAPPOINTED. Actually have phone case in my car to return. Had one previously and loved it. This one doesn’t even charge up. I’ve tried 3 different chargers and no luck!! Hoping they can quickly replace it

Bad buy. Terrible buy. The case would not charge. Did not charge phone. Plugged it in, looked as if it were charging. Unplug it. The thing was still DEAD. This was a gift for my husband’s birthday; what a dud!

With less than 1 month of use it has stopped working.

Just like the last smart battery case I bought…useless and doesn’t even charge, when I plug it in it says it’s charging at 77% then it’s on 0% and doesn’t charge when I charge the case by itself.

I’ve bought three of these and all of them have crapped out after about two to three months. The charge stops working after about a month, and it’s completely worthless three months later.

This case didn’t work and when I told the manager the problem he just brushed me off like I wasn’t even there so I got my money back and will be going to another store where I can get treated with respect thank but no thanks

When you record messages your voice sound distorted and the cover is black but one you touch it start to look like dirty even if you have your hands clean

Brand new Apple battery Iphone was defective and the student couldnt return it within the month time period. Disgusted with Apple and Best Buy return policy.