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Customer Ratings & Reviews

Your price for this item is $189.99

Customer reviews

Rating 3.8 out of 5 stars with 1317 reviews

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Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers consistently note the excellent condition and reasonable price of the pre-owned iPhone 7, along with positive feedback on its ease of use and camera quality. However, many customers reported concerns regarding battery life. Some also mentioned minor cosmetic imperfections or issues with the phone overheating.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 1,317 reviews
  • Rated 5 out of 5 stars

    Came in good shape and worked.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought 4 I phones. I thought that getting rose gold phones with a lot memory would mean they would have been well taken care of. I bought them as gifts and everyone is happy with them.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 1 out of 5 stars

    Absolute garbage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for the excellent condition phone that does not work. Go to the geek squad and they say sorry we can’t help you, you have to call some other third party warranty person. Really, I thought I was buying from Best Buy.? Oh, and yes we ordered it as a Christmas gift, so while it sat under the tree the 14 day return policy expired. Merry Christmas Never again. Best Buy, link at the products we have bought from your company. Way to treat a costumer

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Please check upon receipt

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As per condition, phone was in good condition but speaker , call conference and some other feature was not working. Mainly I was not able to hear the voice and neither receiver side couldn’t hear. I had to return the phone. Bad purchase. I will recommend to check all phone feature after receipt.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    iPhone 7

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was advertised as unlocked, but it would not accept a Verizon SIM card. They state during their process of cleaning or refurbishing the phone, they replace the battery. From the time I opened the box when it arrived, for 19 hours I had it plugged into the electrial outlet, moving around the house. First using the cord it came with, then other cords, other outlets. It would randomly turn off and stay off. I think this one was a lemon. Apple is a very good product in my opinion for the most part. My iphone 12 fell into the bottom of Spring River in Arkansas, so I just bought a nice white and red "used" but guaranteed by Best Buy and they honored it, took it back. Now I'm in an Android, the Motorola play something or another and I don't know how I feel about it. :) The Southaven, Mississippi store has the best staff.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Apple pre-owned iphone 7.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is in good working condition, only concern was battery life percentage is less, but overall satisfied with product.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good price for a great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone to upgrade from my basic android. I needed one compatible with cricket wireless. When the phone arrived, it was in great condition. Set up process was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought for my daughter.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my daughter as her first phone. It is refurbished but when it came to us it looked like a new phone. Everything functions on it as it should and she loves it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent deal for a 256gb phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend the unlocked phones, I purchased three, and the Rose Gold was the only one that had an issue. I returned it with no flack, got a replacement and it was perfect.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat

    Rated 2 out of 5 stars

    I phone 7

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It get hot a lot and the battery get drain earlier

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Excellent condition phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first time buying a preowned phone, and this was very good decision. Excellent condition phone without any noticeable damage. Great camera and battery backup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone lists of gb memory!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is perfect it has all the gb memory I need. It has many easy accessble features. such as texting, email, notes, data, Google, call hold, many useful apps!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    okay phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received phone with some sort of stain marks in the back of the phone, wasn't able to remove off, the phone battery capacity was at an 80 percent level. Overall phone still works.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    One of the nicest purchasing experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pre-owned iPhone 7 is in good condition, the pictures online honestly show the real conditions of the item. I am very satisfied with it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    WASNT UNLOCKED

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the phone thinking it was going to be unlocked, when I received it i was locked to Verizon so I had to return it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great item.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone turned out to be a great item. Was in excellent shape. I’m very pleased with it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Needed A Battery Right Away

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received the phone in working order but the battery drained quickly. After viewing the battery status in Settings, saw that it was only at 81% capacity. Apple recommends changing the battery at 80%. Took to an Apple store for battery replacement. Very unhappy about that.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Opportunity

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need to trust in the company to buy a refurbished item. I didn’t have any problem with my phone. Still working and in a great condition.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Perfect phone for my teenager

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My teenager has had my different cell phones over the years but the I-Phone 7 is by far the best value for everything it does. Perfect for any teen and affordable too!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple i phone 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the preowned Apple i phone 7 with 32GB Memory. This is my first i phone. I love it. It was in excellent condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Student

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this iPhone days ago But as far as I can see it’s the best used iPhone I could get with best deals. For now Everything is clean like new.

    I would recommend this to a friend