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Customer Ratings & Reviews

Your price for this item is $189.99

Customer reviews

Rating 3.8 out of 5 stars with 1317 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers consistently note the excellent condition and reasonable price of the pre-owned iPhone 7, along with positive feedback on its ease of use and camera quality. However, many customers reported concerns regarding battery life. Some also mentioned minor cosmetic imperfections or issues with the phone overheating.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,317 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my son. Was able to hook up to TracFone.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good enough

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Acceptable with small amount of money, good for students

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a phone right away and wasn't going to be able to get a new phone until the following week. I bought this to use until I upgraded to current model. The phone is working great! I will have a good back-up, once I decide what new phone I actually want.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    Great phone for anyone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition, very satisfied with its ease of use

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 3 out of 5 stars

    Has some technical issues!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I am scrolling at times the phone freezes. It came in really good condition this is my only complaint!! Not a deal breaker but gets annoying when it happens which is not often but reason cannot rate 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Unlocked

    Rated 1 out of 5 stars

    Not Unlocked

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in great condition but it wasn't unlocked. Was on hold with phone company for so long and was sent so many SIM cards that finally we figured out that the phone wasn't unlocked. Called Best Buy to send me a phone that was unlocked and the second one was NOT unlocked also. I had to return the product to store and bought elsewhere.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Used phone no flaws

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I choose a iPhone 7 from best buy because i do not want payments to my phone service carrier. i had a choice of two iPhones, and i decided to pay more for one that was advertised in excellent condition because i usually keep my phones for 2 years or more. The phone was flawless. That’s all i need to say, above my expectations.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone in very good estetic condition, but ir included generic accesories and didn’t include EarPods

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great phone. Battery: not so much

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and in great shape. Like new! However the battery is clearly used and not great. Battery health says 86 when I got the phone. The phone does not hold a charge well and frequently needs to be recharged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 7

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best iPhone i love it recommend to my fríend yay

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like New. Outstanding value!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased this for teenager needing phone to communicate with parents for after school functions, whereabouts, and messaging about transportation. battery health was 98%. packaged with charger and charging cord. looks brand new. I would definitely consider purchasing a similar refurbished iphone when next time comes. Save considerable $$$.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Nice and so light to use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use nice camera and the size fit to the small hand

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Excellent Phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in excellent condition and worth the price.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Good phone overall

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only displeasure about the 7 is that it runs hot. It’s otherwise a fine phone.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    I'd buy it again!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally had to replace this refurbished phone due to the battery no longer recharging properly and no parts available to fix it. Hoping that I can use it as a backup if needed. I would buy it again; guess that's why I bought a refurbished phone from Best Buy to replace it.

    I would recommend this to a friend
  • Cons mentioned:
    Scratches

    Rated 3 out of 5 stars

    It is okay enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is ok, just hasa few scratches. But the speakers on the bottom are so dirty. The adapter and usb cable are also not a original one. There is no earphone as well.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    My son love it...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone....my son loves it....lot of space for games....

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nice iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Nice product, fast and good enough for the purpose it was bought, but the battery drain so fast

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Pre-owned phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great and is in really good shape to be a pre-owned phone

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    exactly as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this phone for a friend and he said if he didn't know better he would have thought it was new.

    I would recommend this to a friend