Customer Ratings & Reviews

Works like a charm. No problems. Received the phone with no scratches or marks

This was a good purchase! I ordered this for my friends birthday and she loved it!

Good phone, great color. Bought as a gift for someone who prefers an older model iphone 11.

Yes, was waiting a long time to get a different phone. Nice to have something a little bit better than what I had plus it does a little bit more than the one I was used to.

Battery life is excellent, phone is in excellent conditions, no scratches.

I really love this phone. I’ve had it a few months and have had no problems. It was a good deal.

Good condition, arrived early as well. Was exactly what i had wanted

Bought for my daughter and she is in love with it! Excellent condition and workes perfectly!

Good for teens got it for my siblings they loved it small

This was a Christmas gift my girl just love this iphonee

“Excellent” condition arrived with a broken microphone. Customer service is the worst! Product arrived on 7/27 and hooked up the phone service on 7/29 to find out the microphone is damaged. All you hear is static coming from the person on the phone. Spoke with a Best Buy representative on 7/29 who informed me that the replacement device would be delivered to my local Best Buy on 8/7. I drove a six hour (round trip) to retrieve this device on 8/8 and exchange it, to find out that the replacement order was never actually placed. I spent hours more on the phone with different call representatives requesting to speak with supervisors to never receive a returned call to this day. I had to be connected to a supervisor through the chat feature on the Best Buy website who profusely apologized and said my only option is to return the device in store and purchase a different device that is carried in store; or to return the device with a prepaid shipping label and have the same device shipped to me 11 days later. Mind you, 1) the devices in store were relatively more expensive and 2) to do the even exchange for the same product, would have left my teen without a phone for two weeks who needs reliable phone service. We’re now outside of the 15 day return and exchange period. Very displeased with the device and customer service provided by Best Buy.

works very well, as if it were a new device whitout any problem

Best phone i’ve ever had. I would recommend and buy another

Very good device, no scratches at all looks like a new

I had to replace a lost iphone I used for work and bought an android sonce my work years are nearly done and it was much cheaper. After 3 weeks of trying to navigate the simplest tasks, I threw in the towel and puchased this iphone. I will NEVER buy another android for personal use.

Good phone, seems like new. I’m so excited about this iPhone .

Works great overall and the battery is very good. It has a little ~1cm vertical scratch on the screen and it didn’t come in the original box so for that I put 4 stars.

Very nice product with durability and nice comfortable

Very nice product with durability and nice comfortable

Got this phone for my daughter, she loves it, refurbished, but so far everything is good