Customer Ratings & Reviews

Purchased for my mother. Looks brand new. Works great. Connected to my mom’s I-Pad super quick. She is very pleased with the phone and the price. Shipping came earlier. Over all pleased.

Purchased pre-owned in excellent condition back in Aug 2024, its now Mar 2025 and it’s tip top, no issues.

Great price and quality Fast delivery Highly recommended

The phone was exactly what was expected based and the specs. Good value.

Great condition, and no noticeable wear-and-tear for a refurbished item.

It is in a near new condition. No cracks, no late delivery’s. Good quality and fast charging pace. Would recommend.

Initially, I had my fair share of reservations based on past customer reviews. However, I had no issues with the shipping nor the product. Delivery was right on time for store pick-up and the phone came in immaculate condition (battery health is 99%!). Every aspect of the process was true to claim, and overall the purchase was very much worth it.

I’ve had mine for almost 2 years now. It came in great condition! Very satisfied

Purchased it because I lost mine just days prior. It hasn’t given me any issues, love it so far.

Good phone Apple phones have always been good and reliable

I am trying happy with my purchase of the Iphone 12. It was delivered on time, and haven’t given me any problems or issues. I am very satisfied with my purchase; and would encourage or recommend this phone to any and everyone for purchase at Bestbuy. If I had to purchase it again; I would through BestBuy

Back camera lenses have some scuffing. But otherwise, it is in good shape. I think the price could have been lower. Battery life is at 82%, was hoping for a bit higher as I stopped using my last iPhone at 77% battery life.

For being a pre-owned iPhone. It was in great shape. Works great. Was able to add to my phone plan pretty easily due to it being unlocked.

I like my dad loves the phone work perfectly The best

Pretty good condition works great! Very accessible!

this was a great iphone we got from Best Buy. We always worry if we are getting a good used phone, but Best Buy is a trusted place to shop for used iphones.

We were looking something used for our daughter and we couldn’t be happier. It was in pristine condition and has been working great over the last two weeks. I would definitely recommend it.

Couldn't be happier! Bought this phone 4.5 years after the model's launch date. iOS reports battery capacity at 87%. Cosmetically it's in almost perfect shape. Super positive experience. When I need to buy used iPhones in the future, I will be returning to Best Buy.

The phone came in good condition physically. The box had a big hole in it but the phone wasn’t damaged from what I’ve seen. Great phone and besides the box damage and it being a generic box not the original, great purchase.

The phone was in good condition it did have a little bit of scratches nothing over the top but overall the system has great everything connected well . Also the battery was good as well . I bought this phone because I’m sending it to Mexico .