Customer Ratings & Reviews

Buyer Beware! This is the 2nd "pre-owned" Apple Iphone 7 I have tried to buy from Best Buy online and have ended up returning both of them. The first one I received had a battery with only 80% health and battery life was short. the 2nd device would not connect to Cellular data - it was always roaming or searching. I did visit the ATT store and they suggesting resetting the phone to factory default. That helped for awhile but the phone kept having a similar problem, so we ended up having to return that one too. Because these are electronic devices, Best Buy would only give us in-store credit, so we ended up having to fork over extra money to get a NEW phone. I would NOT RECOMMEND trusting to buy a pre-owned device from Best Buy online. In my opinion, you are asking for trouble. Save yourself the hassle and learn from my mishaps!

No issues with this device at all (was pre-owned); I was hesitant to purchase as I really wanted the Apple extended warranty, which was not available on this preowned device, but as it turned out I didn't need it.

I’m happy whit this phone, good quality, nice and clean

I got pre-owned thinking it will still give me a year in warranty, but I was told during pickup that the warranty is only for 6 months and only for parts. Haven't had any issues yet. But this is being used sparingly. The phone absolutely needs a cover, feels real fragile and slippery.

Got this for my mom. Super happy. Iphones are just great. Quality and easy to use. Facetime with a family - yes please. )) P.S. - Best Buy made it easy to purchase, quality control and great customer service. )

I always buy iPhones because they work pretty good!!!

This phone is a great entry-level I-phone purchase for my teen. The re-furbished phone looks new and is easy to use. Battery life is great and needs little recharging during the week. Uses a lightning cord.

I always buy my phones online and i never have a problem

The only reason I didn’t give it a 5 star review was because it didn’t come in it’s original apple box , it didn’t come with apple earphones and the charger was an off brand meaning it wasn’t apple.

I like that they had to his refurbished however the camera lense for the rear had some black spots on it. Also, iPhone 7’s don’t have a ear phone jack.

Package arrived timely. I was extremely underwhelmed with the actual packaging - a flimsy generic box inside a thinly padded envelope; not a sturdy cardboard box. I think the phone should have been wrapped better to ensure no damage - more substantial bubble wrap envelope. The phone overall serves its purpose. The battery performance is at 86% (which is something I wish you could know at purchase). Volume is not great....you must use speaker or use it in car.

I wouldn't describe the condition as excellent. There speaker was dirty and there are scratches on the screen.

just right, it does everything you need to use it for.

Great product! Was nervous to buy certified but it was cheaper and still in great condition. Works great for my daughter. Highly recommend refurbished at Best Buy.

Battery life is very poor and no charge is long time .so I return this phone

I bought this phone and it was listed in excellent condition however the battery has less than 80% charge ability.

The phone was in good condition, although the battery does not keep a charge longer than 2 days.

very good phone and price for cell very easy to use

Battery is almost dead, I’ll return it’s, and hope find out a better iPhone 7 option,,.

I purchased this unlocked iPhone as a Christmas gift and it was everything as expected! I received the phone and the charger, no earphones included but that’s okay. the phone was in excellent conditions as stated on the website.