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Customer Ratings & Reviews

Model:
7 256GB GOLD RB
SKU:
6305002
Your price for this item is $169.99

Customer reviews

Rating 3.8 out of 5 stars with 1317 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

72%
would recommend
to a friend

Customers are saying

Customers consistently note the excellent condition and reasonable price of the pre-owned iPhone 7, along with positive feedback on its ease of use and camera quality. However, many customers reported concerns regarding battery life. Some also mentioned minor cosmetic imperfections or issues with the phone overheating.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,317 reviews
  • Rated 5 out of 5 stars

    Great pre owned iphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unlocked iphone is awesome!! Able to use any carrier or pre pay services, as long as you create an iCloud account which is an email. Overall great buy!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Iphone7

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone worked for 2 days then quit working..... Would not hold a charge..... Cody was the salesperson who pushed this product as Excellent condition.... Refunded full amount though.... Will never deal with phones from them again..

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It lasted for about 8months but the antenna went bad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bestphone with the price range

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this phone since bestbuy had this phone instock and can be picked up immediately. It turned out to be best choice. so far so gud. Thanks for bestbuy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My granddaughter loved it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was perfect for her, her old one had a cracked screen, since it's her birthday on the 22nd of December she usually gets a nice gift. She love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only buy preowned from BestBuy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When buying preowned, always use BestBuy. Safer, always competitor prices, and you have customer service if you need it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unlocked or Locked?!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took the phone to T-Mobile to transfer service from my old phone to this refurbished one. They told me it is “locked”. Best Buy told me to make an appointment with Geek Squad so we will see. Why does the ad say “Unlocked”?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my son, got a cheaper one to see if he could take care of it. Has held up extremely well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy customer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my phone is still going good :) I have switched between 3 carriers and all were compatible with this unlocked phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome iphone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still have my Apple iPhone 7 but I am in the market for a trade in so I will trust Best Buy with the purchase of my new iPhone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Phone not unlocked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was not unlocked, items missing. As customer Im very disappointed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone for a relative because she needed an unlocked phone. It works great and it was very affordable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone's battery dies quickly and the phone can't find the service provider all the time. It keeps searching for service but in the end still no service. I will never buy it from here ever again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Exchange of Iphone 7

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful Geek Squad to diagnose the problem and upon my return phone staff assisted with set-up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As good as a new phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my pre-powned Iphone 7. I needed to upgrade from the Iphone 6 and I use a 7 for work, so decided this was a good version to get for now.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life is practically nothing will be at 87% and then at 9% 30 min late the phone would have to be in a certain position to even charge.i hate this phone with a passion the absolute worst thing I have ever bought from Best Buy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the price was ok but this one will be returned within a few days

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for a great deal on this phone. It’s practically brand new and everything is as it says.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Phone sounds muffled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the phone on December 8 gave it to my husband on Christmas day after we got it put together and he made a phone call I could not hear him it was muffled tried going back to Best Buy and they would not return it because it was past two weeks

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Apple iPhone 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple - Pre-Owned (Excellent) iPhone 7 with 128GB Memory Cell Phone (Unlocked) - Rose Gold is a budget useful phone.

    I would recommend this to a friend