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Customer Ratings & Reviews

Model:
7 256GB GOLD RB
SKU:
6305002
Your price for this item is $169.99

Customer reviews

Rating 3.8 out of 5 stars with 1317 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

72%
would recommend
to a friend

Customers are saying

Customers consistently note the excellent condition and reasonable price of the pre-owned iPhone 7, along with positive feedback on its ease of use and camera quality. However, many customers reported concerns regarding battery life. Some also mentioned minor cosmetic imperfections or issues with the phone overheating.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,317 reviews
  • Rated 5 out of 5 stars

    quality product - trust in their pre-owned notice

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product arrived quickly - in great shape and works great - no concern with buying pre-owned from best buy - quality product.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Messed up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything worked great and the screen worked as well the only issues was that when you plugged in the earphones they wouldn’t connect and it’ll still play from the speakers so I tried some brand new ones and it was the same issues hopefully no one else had to deal with this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone was connected to original owners iCloud and defective.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    :(

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to give you guys a good review, but when my phone arrived and I set it up I found that the microphone doesn’t work at all. I can’t make calls or take videos/FaceTime.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought for my godson and he lovesss it doesn’t comes with headphones. Just the phone and charger and it came in a clear box case

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worked for 1 day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 7 arrived quickly and looked great. Updating took a little longer than one would expect. The phone crashed when I tried to open the camera app and take a photo, then went into the 'spinning pinwheel mode' and couldn't be shut off after various attempts. Not a good way to start a phone relationship. The pinwheel was still spinning an hour later when I returned it to Best Buy. I was able to return it with no problem, so that's a good thing, but still a disappointing experience.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Big Loss on this one!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In 3 weeks mic is defective. Can’t make Or receive calls.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not Working Used Device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device was much wanted and looked forward to getting by our son. Unfortunately, its cellphone capability was not functional. So basically, Best Buy sold us a faulty used device. Better to make sure used materials work before you sell them. It was returned along with its case.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone nice and sleek

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone nice and sleekBrought it for my nephew and he loved it and still has no issues with the phone to this day great buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy pick up during covid!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was just as promised and one of the only phones available right away during covid. Used the remote pick up - very easy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    like the phone so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    trying to get navigate thru and get frustrated at times. Are there any videos I could watch to help me with the different icons?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Advertised as unlocked, unable to use on Verizon.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Renewed/refurbished means old battery to Best Buy. Why not state that it will have an old battery. Phone was not unlocked as advertised. Sloppy return process. I use Best Buy online when product is not available at Costco.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is perfect, just wish they came with headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product and fast. some details outdoors but nothing that interferes with everything in the phone system. very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect phone for my needs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IPhone 7 is just the right size and has everything I need! The best surprise ever was the phone arrived earlier than expected!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Battery Health shows 80% & Incoming Voice not cle

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery Health shows 80% & Incoming Voice not clear. I emailed my issue to the phone seller and also called no one responded. So I am returning the phone today.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item and great price. Ive been watching and waiting for iphone7 with great storage space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refurbished product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned 6s and ordered 7. The battery of 7 lasts for ample amount of hours. This is great for money product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The place to go.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron Cruz your team is outstanding. His knowledge and his personality makes a plus for your company,

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not unlocked as stated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received the iPhone 7 and it’s in good condition. It was sold advertised as being unlocked but once we put our sim in we discovered it was not unlocked which will now require us to take time with apple support.

    No, I would not recommend this to a friend