Customer Ratings & Reviews

fantastic. very useful for the price. Excellent for the necessary

Thanks for the product we are very satisfied the quality the speed and the service

Works fast also I love iPhones that air unlocked for your own carrier

I get that the phones are used but when I got it the back was all chipped like someone stabbed it with a fork and the battery is awful... I was setting up the phone since I just got it on the 7th and I noticed the battery was going down pretty quickly I figured it was because I was still setting it up so I’m charging it and notice it’s charging way too quick so I check the battery percentage in the settings and it only works at a 52 capacity... you would think they for stuff like that but nope. Now I gotta pay to get the battery replaced.

Purchased phone for son. Had minor cosmetic flaws but otherwise has been working. He has been using it for 10 days now, today it froze and locked up on him. It was hot and would not power off. Eventually it rebooted and started working again.

Pre-owned iPhone, in great shape, and Best Buy provided excellent service in helping me set it up. I just wish they had let me know the battery needed to be replaced. I would have scheduled to be down when I picked it up.

Purchased this device for my 11 y/o son. On paper it met all the criteria for a match. Price, storage, condition/newness etc. However the process was flawed from beginning. I will explain thoroughly to the prospective shopper as a fair warning as I know for a fact (as I will explain) that nothing will be done about it. To begin I ordered this phone early friday morning, opted out of same day delivery as I had things to do went for next day delivery. Tracking information show package was enroute for a delivery saturday morning. Saturday afternoon package so I the status online and tracking information show unavailable also order status says unavailable. Will try to reship Item within 30 days. I went back and forth with customer service about the delay on an "in stock" or readily available item. They also couldn't issue a refund as well? They also couldn't tell me what changed or how long I would have to wait. Ultimately my intention with this purchase was fair quality and convenience of purchase. A week and a half later I receive the phone. Convenience of purchase not met. Day one with the phone it looks great structurally. We go inside to setup finger print security. Myself obviously has the parent I go first, get that done. then I add my child's print. The next day I ask did he add multiple prints. He's says no. I say add more. Suddenly the security featured is greyed out in the settings list. Cant do anything with security beyond what we set up the first day. Thats odd to me and I say don't worry about it we'll figure it out later. Fast forward two weeks. Now the phone is not capable of receiving cellular service. I've had the sim card changed. The phone says no service. The phone is trash. Fair quality product condition NOT MET! You spend nearly $500 for something do not expect it to completely unserviceable within 30 days of having it. The return period was over 7 days after I received the phone. So I cannot get a refund. The phone is out of warranty do so to fix the home button touch pad needs to be replaced its $300+ and the phone is potentially blacklisted therefore it is not locked and cannot work on any network. I have purchased refurbished Apple devices for my children many times over the years without any technical issues. The issue is that I never ordered from Bestbuy. N1wireless is the best place to buy quality refurbished Apple products.

My daughter loves it! She loves how much space is on the phone!

Great phone, in box, no scratches, excellent condition this phone works great as 2nd phone for me. I love the simplicity and user friendly design. It is hard to find a phone with this memory this clean these days.

great phone for a great price, unfortunately I wasn’t lucky and it came with a manufacturer issue that would cost me double of its price to get fixed. Luckily the problem showed up in the first week and I was able to return the product. Do a google search on “no service” issue on iphone 7 before getting it, and make sure you can return the product if needed. other than that the phone had no scratches, battery was at 73% and everything else worked perfectly.

Good quality ,will recommend this item,my daughter love her phone

The pre-owned phone looks great. No scratches or marks of any kind. It’s an Apple, so great product. The reason I gave it 4 stars was the health of the battery was only 86%. I expected a higher health battery number considering it came from Best Buy.

I was looking on Craigslist and on Facebook Marketplace for an unlocked iPhone, but had a very hard time finding a seller that would communicate with me clearly or offer a phone in the promised condition. So I turned to Best Buy and found a number of iPhone 7s for sale at a price that was about the same as what Craigsliste sellers were proposing. In my search I added the word "like new" and then "excellent" came up. The phone arrive fairly quickly as promised. No original box, cable, charger or earbuds, but an off-brand charger with cable. The phone is in very good shape, with only a small ding on the bottom edge. In that regard I wish Best Buy had a "like new" category for phones in perfect shape. Rose Gold was not my first choice but it was quite a bit cheaper than other colors.

I brought this phone for my son. I was not expecting it to be in such good condition. I read so many reviews about the batteries not charging. The battery charged to %100. He does complain of it getting hot. He loves it!

On time shipping ! The iPhone was in excellent condition. Thanks

This phone arrived quickly after placing the order and it was still in great condition despite it being used. The phone still works great a year later and have had no issues so far.

The pre-owned iPhone 7 we received is very nice. It is in good condition and came in a generic box with a charger and cable. So far it is working well, but the battery seems to be a bit weak. But for the price, it's a good deal.

Exactly as described. Everything worked as it should. Also had it shipped and shipping was quick.

Excellent condition! Bought for my wife. She loves it!

Bought a phone for a family member that needed an iPhone and it was the perfect fix. Works perfect and performs great! Was unharmed and clearly thoroughly cleaned up from a software perspective.