Customer Ratings & Reviews

The bottom speakers do not work on this phone. Just going to deal with it as is because the price was ok and the shipping was fast. A compromise for sure. Might not risk a refurbished phone in the future.

The ordering and purchasing process was very simple. The product is in good condition.

Purchased for my Son, arrived quickly and packaged well. Phone is in great condition with very little signs of wear and tear. Just the normal marks you would expect with a used handset. Battery at 92% Capacity

My son needed a replacement after he dropped his phone when we went fishing in the ocean and there was no way we were going to dive into the ocean to retrieve it. I was surprised that his iPhone 8 still showed the location as the in the ocean until it lost charge and died. Fast forward to not wanting to break the bank so I went to Best Buy found this beauty and was pleasantly surprised in the amazing shape it arrived in. No issues with the phone although I must admit it would have been nice if the charging cable and cube were OEM but can't complain it was worth the cost instead buying a new one.

My phone was minor crack on the touch button. I ordered the phone online and picked at store (06.08.2023). Last week, we were opened the pack and noticed that damage. Yesterday(07.03.2023), I went to store and try to return or replace, Best Buy store customer service was said me, they cannot changed, because over the 15 days return policy. But we did not use the phone a single day. If you need you can check it

i can't hear the other person on the line. i have to constantly talk on speaker phone. My battery dies quickly

It was in great condition. No visible scratches. Packaging was in good conditions as well and the phone functions well. Very nice! and the curbside pickup was quick and easy. Everyone was very helpful and friendly.

Quick and easy purchase with the best price around

For a proce like this you cant complain! Still a great phone for my grandpa and it pairs well with his hearing aid app

Phone was good if that is what you were looking for. Since unable to take out of box and examine, it ended up too small for me.

Fast shipping and great Price , very pleased with my order .

I bought this for my child and she loves it. Everything works as it should.

A great phone,very good price, I am very satisfied

First version of the "Pre Owned iPhone", not so great. Within an hour of being home, the phone's earpiece volume was quite dampened. Point of fact, this IS NOT Best Buy's problem, it is the the Certified Pre-owned manufacturers for NOT having a basic check on "the volume" from the Apple Company in it's 101 basic checklist. Great news, I brought it back to Best Buy at the original store and they couldn't be more helpful, contrite and wonderful in the replacement/exchange process. THIS IS SERVICE, this is why you go to a REAL store and in the end are 100% Satisfied With Your Purchase. PERIOD!!!

I purchased this used phone and so far so good. It was unlocked as noted. It was easy to transfer to my current phone carrier. The only thing i dont like with Best Buy is that $45 fee if something was to be wrong and have to return it.

Love it. This is my first smart phone (at age 64) so my wife refused to pay $700 plus for a new one! My daughter set it all up for me and I have had zero problems!!!

Great phone for a starter phone. My son loves it no complaints.

I never expected the mobile was super good condition like a brand new. Best things from best buy

Got this for my son, he is loving it. I was skeptical at first, but glad I made the decision.

Absolutely amazing clean as brand new it's better choice than new phones even got a button home