Customer Ratings & Reviews

I bought this as a gift, so I’m not sure yet about the satisfaction with it. However, the buying process was extremely smooth. Therefore, my rating is based on this process.

I went to San Bernardino to buy a phone for my father and Jeremy was very professional and provide a great customer service I hope he gets a bonus

She loves it and says she like this phone because it’s small and way to put away in pockets

This is a nice phone. It’s is great condition and looks brand new.

Got it home right before a hurricane thank god.... only to find the microphone did not work and I had to use Bluetooth headphones. Returned this phone for a preowned SE which was 40$ more and had a critically low battery. I don't have the energy to return it or ever make a purchase from Bestbuy again.

Phone that does its job, they neglected to mention a prett deep scratch on the back. Case will cover that, just a minor gripe.

I was hesitant about getting this version iphone. I was getting it for my pops since his iphone 7 got a cracked screen. So a week later my pops was complaining that his new iPhone was barely lasting a day. When i checked the battery health, it was showing “Service”. Which means i need it replaced. Thought a refurbished phone would had it replaced before being put out for sale.

Very good for the price works just like new. If you need a phone that has full functionality without any excuses this is the one to get.

My son love it so much he super excited to get his first time iphone .

Bought it for the strict purpose of getting the free iphone 15 pro trade in offer.

Experience was decent. Service was slow only because I didn’t have my confirmation code but I provided ID.

The screen was scratched pretty badly, the lighting charging port was worn out, and the battery health was 89% capacity.

So far so good. iPhone working okay. I needed an older model without facial recognition. Mom who is in her 90s doesn’t always adapt quickly. I don’t either. I would prefer to see the Best Buy’s open up si I can browse.

Very nice phone one small blemish on screen which can only be seen with screen protector.

Got this used iPhone 8 to replace my old shattered one. Was pleased with the condition, looked brand new. However, it was plagued with issues that made it unusable. It would randomly unsend messages or make apps unusable. It also would freeze sporadically and require a hard reset. After factory resetting 3 times I had to return it. The return process was made very painless by online and in store Best Buy associates, who showed me around other options and seemed to be very knowledgeable.

My son is Super Happy! Great phone and Great Condition!

The phone came late. It came in a box without any protective wrap on it. Right when I took the phone out it had scratches all over the screen, even the Best Buy worker commented on the scratches. I had to take it back. Awful experience, Would not recommend.

Awesome. I always prefer Best Buy. But Unfortunately When I try to Select Financing Option .It won't allow me to do.It never happen before.

Phone was fine, but we decided to with the 8 plus, so returned it. The $45 restocking fee was bogus.

I needed a phone in a hurry at a good price and this one functions very well.