Customer Ratings & Reviews

Bought phone for my daughter in Nov for a Christmas gift, was not opened until Dec 25th ... today is Dec 29th and battery charges really fast then phone dies even quicker ... now its non returnable of course... i thought these thing were supposed to be checked before people buy it??? There is no was it wasnt doing this and we have only been using for a couple days.

I received the phone and it was broken. The home key was completely nonfunctional. When I returned it to Best Buy they tried to charge me a $45 restocking fee. When I questioned the transaction the fee was removed. I wouldn’t order a refurbished product from Best Buy.

Phone is definitely not unlocked, comes in somewhat poor condition they don’t really do everything that they’re suppose to do in order to get these phones to you in the condition they say they will.

It died. It has had charging problems from day 1. I took it in to repair it and they found water damage. Mind you I had an otter box water proof case on the phone and it never got near water.

The chargers did not work for all 3 phones I brought

The iphone seems to be operating well and my mom (who we purchased the phone for) is happy with her pre-owned iphone8. The price was certainly reasonable.

Great condition, excellent value. It works very well. The battery takes a little longer to charge.

Phone has worked great, no issues. Praise God my iCloud backed up, and the information all transferred. Really should get a new case for it. Good deal for money too.

So far the device is working fine and meeting our needs. The refurbishing did not include cleaning out the charging port which meant that the device did not initially charge. It took some tech support to figure this out. A simple cleaning would have preventing me thinking the device did not work. I almost returned it.

Bought iphone 8 certified pre-own. Got the phone activated on my carrier. After a day I learn the battery was badly degraded. Went back to see if they’d replace the battery under the parts warranty for certified preown phones. Was told I needed to pay $49.99 for a new battery or exchange the phone for a different one. Since it was already activated on my account, I didnt want to pay another $30 to re-activate a new phone since my carrier doesnt allow SIM card transfers from one phone to the next if the phones IMEI is not registered to my account. I would then have to pay another $30 to activate a different phone. Plus there was the risk that the replacment phone also would have a bad battery; these things are getting older. Buyers please know that there is absolutely no warranty on these preowned phones period! I ended up going somewhere else to replace the battery, less headache. I suppose my expectations were set too high, disappointed that I spent way too much money on a used phone. But it works and I’d never buy another.

Best Buy customer service is always amazing, but the device didn’t reflect the same. After my initial purchase I had to return the phone and get another because of the battery. The current phone has a battery issue, but it does allow me for the time being to be able to have a phone. Phone was in great condition.

Product came quick. Included a charger. The battery on the device is not the best with an 80% battery life. Best buy employees not super helpful when it comes to warranty on the refurbished phone only telling you about the return window.

Bought three iPhone 8’s and everyone loves theirs. The only problem was that they were suppose to be reconditioned to factory specks and 2 out of three had degraded batteries- one was severely degraded. I would have expected that all the degraded batteries on reconditioned phones be replaced.

Excellent purchase….great size and convenient for men. Easy to keep in from pants pocket.

The price was very reasonable and the iPhone looks like new! Very pleased with it.

I got my new phone within one day . No down time. Love the new size and eaze with which i can use it.

Quality of the phone was great, battery health was about 60%

I had have the phone for a month already I bought because I was looking for something economic and reliable at the same time. It was use so I was cheap but cheap never means good the problem i have is that the does not last long enough

Great phone bought it for my daughter she love the phone

Great phone no problems . I have had it about a month